Job Overview

JOB DESCRIPTION DEPARTMENT: Food & Beverage
POSITION TITLE: Supervisor
The role of Food and Beverage Supervisor at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a safe and efficient working environment for all staff. You are responsible for guaranteeing exceptional customer service and encouraging a strong work ethic. As a supervisor you are charged with ensuring all staff performs to the best of their abilities and that our high level of standards are always upheld. Your duties as a supervisor include but are not limited to: · Assisting in the training of new staff. · Oversee all FOH operations (restaurant and banquet). · Serving members and their guests. · Finding appropriate replacement staff when staff members call in sick or in case of emergency. · Assigning dining rooms and sections appropriately. · Follow function notices and ensure proper set-up of banquet rooms. · Monitor staff performance, do staff evaluations, communicate with staff areas in need of improvement. · Maintain health and safety standards. · Attend Supervisor meetings. · Assisting with inquiries or complaints. · Have adequate working knowledge of Jonas POS system and navigating menu screens. Have thorough knowledge of menu items, preparation time and techniques. · Correct daily chits – make sure signatures and account #’s are correct, items charged correctly. · Ensure a cleanly working environment by assigning duties as see fit · Greet and seat members and their guests. · Ensure that all members are enjoying their meals and that their visit is pleasurable. Provide feedback on service to staff. Maintain quality. · Ensure servers are providing proper service of food and beverage in a friendly manner. Encourage a positive attitude among staff. · Observe all dining areas and be aware how service is progressing. Ensure all rooms are running smoothly and adjust sections if necessary. · Work efficiently with kitchen staff to rectify any problems or mistakes. Communicate with all employees in a precise, polite and effective manner. · Handle situations or conflict among members or staff in a calm and confident manner, retaining professionalism at all times. · Assist in other departments of clubhouse as needed. Other duties as assigned.

Email and online applications only- no walk ins please
Please email your resume and expressed interest to:
sam@kelownagolfandcountryclub.com

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