Job Overview

Summary

  • As the core of our front of house experience, a Server delivers exceptional hospitality in a fast-casual environment.
  • Responsibilities include greeting guests, taking orders at the register, entering items into the POS, and processing payments accurately.
  • Servers craft signature drink specials (drink task is age restricted), perform light kitchen prep (chips & dips), expedite orders, and run food to tables while seamlessly accommodating dietary needs.
  • Additionally, this role ensures a clean, welcoming environment by maintaining the dining room, patio, and restrooms, and completing essential opening and closing side work

Qualifications & Certifications

  • Experience: Preferred 6 months to 1 year of hospitality/restaurant experience preferred.
  • Communication: Ability to communicate warmly and effectively with guests, team members, and management.
  • Math & Language: Basic math skills for POS transactions; fluent in English (reading, writing, speaking). Conversational Spanish is a plus.
  • Age: Must meet minimum legal age requirements for serving alcohol (18+).

Mandatory Certifications:

  • Food Handler Card: Valid San Diego County Food Handler Card (for SD County locations) and/or California Food Handler Card (for San Clemente/Orange County) prior to starting.
  • RBS Alcohol Certification: Active California ABC Responsible Beverage Service (RBS) certification within first 60 days.
  • Systems Proficiency: Working knowledge of POS systems (Square POS & KDS) a plus.

Guest Service & Quality

  • Guest Satisfaction: Provide warm, energetic hospitality at the counter. Proactively assist guests with menu items, organic standards, and dietary needs (gluten-free, vegan).
  • Quality & Consistency: Prepare draft margaritas, draft beer, micheladas, and chip/dip orders strictly adhering to Haggo's recipes, presentation standards, and organic specs.

Financial & Shift Management

  • Cash Handling & POS: Operate Square POS accurately. Collect payments, issue receipts, and maintain register accuracy throughout the shift.
  • Order Accuracy: Ensure food orders, modifications, and beverage tickets are entered correctly to maintain line speed and kitchen flow.

Team Leadership & People

  • Team Player: Work cooperatively with kitchen staff, expeditors, and Shift Leads to keep shifts running smoothly.

  • Positive Culture: Maintain a respectful, clean, and positive work environment.

  • Safety & Compliance: Enforce uniform standards, hygiene, health code compliance, break laws, and OSHA safety rules.

Kitchen Sanitization & Food Safety

  • Cleanliness: Maintain a clean, organized counter, beverage station, dining area, patio, and restrooms.

  • Food Safety: Follow FIFO inventory rotation, proper food temperature practices during light prep, and wear proper hair restraints and aprons while working.

Compensation Range

  • This is a tip pool eligible position. $16.90 HR + Tip Pool. Range $11-$15 HR. This estimation is based on company averages, tips are never guaranteed.

Constantly: 66% – 100% of shift

  • Greet guests, answer menu questions, take orders at the counter, and process payments using Square POS.

  • Mix and serve draft margaritas, micheladas, draft beers, and non-alcoholic beverages. (age restricted)

  • Perform light food prep, including bagging chips and portioning salsas, guacamole, and queso.

  • Bus, wipe down, and sanitize indoor/outdoor dining tables and maintain floor cleanliness.

  • Maintain clean, organized, and fully stocked FOH work, beverage, and side stations.

Frequently: 34% – 65% of shift

  • Expedite orders from the kitchen line and run food/drinks directly to guest tables or takeout stations.

  • Monitor, clean, and restock guest restrooms (soap, paper towels, toilet paper) throughout the shift.

  • Restock ice bins, garnishes, cups, paper goods, and chip drawers.

  • Follow proper food safety, employee hygiene, and uniform compliance standards.

Occasionally: 1% – 33% of shift

  • Assist with shift opening or closing tasks, trash removal, and deep cleaning duties.

  • Assist Shift Leads with receiving and stocking incoming vendor deliveries.

  • Attend required team meetings and training sessions.

Physical Requirements & Working Conditions

  • Standing / Walking: Constantly standing and walking on concrete, tile, or non-slip rubber mats throughout the shift.

  • Lifting / Carrying: Frequently lifting trays, bus tubs, ice buckets, food boxes, or beverage crates. Average weight: 20 lbs; Maximum weight: 40lb

  • Bending / Reaching: Frequently stooping, crouching, and reaching overhead to stock supplies, serve food, or clean equipment.

  • Environmental Exposure: Working in warm counter/kitchen environments near cooking equipment, as well as outdoor patio areas; exposure to cleaning chemicals and restaurant noise.

Haggo’s Organic Taco LLC is an Equal Opportunity Employer. We comply with all applicable state and federal laws prohibiting discrimination in employment.

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