Job Overview

Responsibilities

  • Prepare and serve a variety of high-quality smoothies to customers in a timely manner.
  • Follow standardized recipes and ensure consistency in taste and presentation of smoothies.
  • Provide exceptional customer service by greeting and assisting customers, taking orders, and answering inquiries.
  • Operate cash registers, handle transactions accurately, and maintain a balanced cash drawer.
  • Maintain a clean and organized work environment, including the blending area, preparation stations, and dining area.
  • Ensure adherence to health and safety guidelines, including proper food handling, storage, and sanitation practices.
  • Assist in inventory management by monitoring stock levels, restocking ingredients, and reporting any shortages or discrepancies.
  • Recommend and upsell additional products, such as supplements or nutritional enhancements, to customers.
  • Engage in product knowledge and stay updated on menu offerings, promotions, and special items.
  • Collaborate with team members to achieve store targets, maintain a positive work environment, and contribute to overall store success.
  • Follow company policies and procedures, including uniform standards, opening and closing duties, and shift schedules.
  • Participate in training sessions and meetings to enhance product knowledge and improve customer service skills.
  • Handle customer complaints or concerns with professionalism and escalate issues to the appropriate supervisor, if necessary.
  • Assist in marketing initiatives and special events, such as sampling programs or community outreach.
  • Maintain a cooperative and respectful attitude towards colleagues and customers, fostering a team-oriented and customer-centric environment

Skills

  • Customer service: Ability to provide friendly, efficient, and personalized service to customers, ensuring their needs are met and they have a positive experience.
  • Communication skills: Strong verbal communication skills to interact with customers, take orders, and address inquiries or concerns effectively.
  • Attention to detail: Ability to follow recipes precisely, ensuring consistency in taste and presentation of smoothies.
  • Food safety and hygiene: Knowledge of proper food handling, storage, and sanitation practices to maintain a clean and safe working environment.
  • Time management: Capacity to work efficiently in a fast-paced environment, prioritize tasks, and manage multiple orders simultaneously.
  • Cash handling: Proficiency in handling cash transactions, operating cash registers, and maintaining accuracy in cash handling procedures.
  • Teamwork: Capability to work well within a team, collaborate with colleagues, and contribute to a positive work environment.
  • Adaptability: Willingness to learn and adapt to new recipes, menu changes, and promotional offerings.
  • Product knowledge: Familiarity with Smoothie King's menu, ingredients, nutritional enhancements, and supplements to provide recommendations and upsell products.
  • Problem-solving: Ability to handle customer complaints or concerns with patience and professionalism, finding appropriate solutions and escalating issues when necessary.
  • Physical stamina: Capability to stand for extended periods, lift heavy containers of ingredients, and perform repetitive tasks involved in smoothie preparation.
  • Flexibility: Availability to work varied shifts, including evenings, weekends, and holidays, as per business needs.
  • Salesmanship: Skill in promoting additional products and supplements to customers, enhancing their smoothie experience and generating additional sales.
  • Positive attitude: Ability to maintain a positive and friendly demeanor, even during busy or challenging situations, contributing to a welcoming atmosphere for customers and team members.
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