Looking for a friendly Host to join our team at Ella's. Experience with Open Table and Resy preferred but not necessary.
Ella's on 2nd
210 Molloy St, Nashville, TN 37201, USA
Host
Full-time/Part-time
$20.00 /hr
Posted 2 hours ago
Job Overview
Responsibilities
Guest Experience & Greeting
- Warmly welcome guests upon arrival with a friendly and professional demeanor.
- Manage guest seating promptly and efficiently to ensure smooth service flow.
- Provide accurate wait times and offer seating options when applicable.
- Thank guests as they leave and invite them to return.
Reservations & Waitlist Management - Answer phone calls and handle reservations, cancellations, and special requests.
- Maintain the reservation book or system with accuracy and attention to detail.
- Manage the waitlist and communicate estimated wait times clearly to guests.
Seating Coordination - Coordinate seating arrangements with servers and managers to balance station loads.
- Escort guests to their tables and present menus.
- Communicate any special guest needs (e.g., allergies, accessibility, celebrations) to the service staff.
Customer Service & Problem Resolution - Handle guest inquiries and complaints courteously, escalating issues to management when needed.
- Maintain a calm and professional attitude during busy or stressful periods.
Organization & Cleanliness - Keep the host stand, entryway, and waiting area neat and welcoming.
- Ensure menus and promotional materials are clean and up to date.
- Assist with light bussing or resetting tables during peak times.
Team Communication - Relay guest counts, large parties, and special events to management and service staff.
- Support the front-of-house team with coordination during rush periods.
Administrative & Miscellaneous - Answer general questions about the restaurant, menu, or policies.
- Handle to-go orders or gift card transactions if applicable.
- Assist with opening and closing duties as assigned by management.
Skills
1. Customer Service Skills
- Friendly, welcoming attitude
- Ability to handle guest concerns gracefully
- Active listening and clear communication
- Positive body language and tone
2. Communication Skills
- Clear verbal communication with guests and team members
- Professional phone etiquette
- Able to explain wait times, menu options, and policies
3. Organization & Time Management
- Efficiently manage reservations, waitlists, and seating rotations
- Keep track of guest flow and coordinate with the kitchen and servers
- Prioritize tasks during busy shifts
4. Problem-Solving
- Quickly resolve guest complaints or seating conflicts
- Stay calm under pressure during peak hours
- Adapt to last-minute changes (e.g. large walk-in parties or cancellations)
5. Multitasking
- Greet incoming guests while answering phones and updating seating charts
- Monitor guest traffic and coordinate table turnover
- Assist with to-go orders or light bussing when needed
6. Teamwork
- Collaborate effectively with servers, bussers, and management
- Communicate guest needs (allergies, birthdays, preferences) to staff
- Support coworkers during busy times
7. Tech Savvy / POS & Reservation Systems
- Familiarity with platforms like OpenTable, Resy, Yelp Reservations, or a digital POS system
- Ability to enter and manage guest data accurately
- Comfortable learning new software quickly
8. Professional Appearance & Demeanor
- Maintain a clean, neat, and polished look
- Demonstrate poise and courtesy at all times
- Represent the restaurant brand well
9. Attention to Detail
- Spot and accommodate special requests or guest preferences
- Ensure the front area is always tidy and welcoming
- Keep menus and promotional materials updated
10. Flexibility & Reliability
- Willingness to work evenings, weekends, and holidays
- Dependable and punctual
- Adaptable to changing shifts or last-minute coverage needs
Benefits
- $20.00 hour + tips
- Free meals
- Flexible Hours