Job Overview

Responsibilities 

Guest Experience & Greeting

  • Warmly welcome guests upon arrival with a friendly and professional demeanor.
  • Manage guest seating promptly and efficiently to ensure smooth service flow.
  • Provide accurate wait times and offer seating options when applicable.
  • Thank guests as they leave and invite them to return.
    Reservations & Waitlist Management
  • Answer phone calls and handle reservations, cancellations, and special requests.
  • Maintain the reservation book or system with accuracy and attention to detail.
  • Manage the waitlist and communicate estimated wait times clearly to guests.
    Seating Coordination
  • Coordinate seating arrangements with servers and managers to balance station loads.
  • Escort guests to their tables and present menus.
  • Communicate any special guest needs (e.g., allergies, accessibility, celebrations) to the service staff.
    Customer Service & Problem Resolution
  • Handle guest inquiries and complaints courteously, escalating issues to management when needed.
  • Maintain a calm and professional attitude during busy or stressful periods.
    Organization & Cleanliness
  • Keep the host stand, entryway, and waiting area neat and welcoming.
  • Ensure menus and promotional materials are clean and up to date.
  • Assist with light bussing or resetting tables during peak times.
    Team Communication
  • Relay guest counts, large parties, and special events to management and service staff.
  • Support the front-of-house team with coordination during rush periods.
    Administrative & Miscellaneous
  • Answer general questions about the restaurant, menu, or policies.
  • Handle to-go orders or gift card transactions if applicable.
  • Assist with opening and closing duties as assigned by management.

Skills 

1. Customer Service Skills

  • Friendly, welcoming attitude
  • Ability to handle guest concerns gracefully
  • Active listening and clear communication
  • Positive body language and tone

2. Communication Skills

  • Clear verbal communication with guests and team members
  • Professional phone etiquette
  • Able to explain wait times, menu options, and policies

3. Organization & Time Management

  • Efficiently manage reservations, waitlists, and seating rotations
  • Keep track of guest flow and coordinate with the kitchen and servers
  • Prioritize tasks during busy shifts

4. Problem-Solving

  • Quickly resolve guest complaints or seating conflicts
  • Stay calm under pressure during peak hours
  • Adapt to last-minute changes (e.g. large walk-in parties or cancellations)

5. Multitasking

  • Greet incoming guests while answering phones and updating seating charts
  • Monitor guest traffic and coordinate table turnover
  • Assist with to-go orders or light bussing when needed

6. Teamwork

  • Collaborate effectively with servers, bussers, and management
  • Communicate guest needs (allergies, birthdays, preferences) to staff
  • Support coworkers during busy times

7. Tech Savvy / POS & Reservation Systems

  • Familiarity with platforms like OpenTable, Resy, Yelp Reservations, or a digital POS system
  • Ability to enter and manage guest data accurately
  • Comfortable learning new software quickly

8. Professional Appearance & Demeanor

  • Maintain a clean, neat, and polished look
  • Demonstrate poise and courtesy at all times
  • Represent the restaurant brand well

9. Attention to Detail

  • Spot and accommodate special requests or guest preferences
  • Ensure the front area is always tidy and welcoming
  • Keep menus and promotional materials updated

10. Flexibility & Reliability

  • Willingness to work evenings, weekends, and holidays
  • Dependable and punctual
  • Adaptable to changing shifts or last-minute coverage needs

Benefits 

  • $20.00 hour + tips
  • Free meals
  • Flexible Hours
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