Job Overview

Responsibilities

  • Lead and supervise the day-to-day activities of the respective hotel department
  • Assist the Executive Housekeeper with their duties
  • Train housekeeping staff
  • Check rooms to ensure cleaning and maintenance standards are observed (approx. 40 per shift)
  • Handle guest concerns and/or complaints, and refer to Manager when needed
  • Communicate room status with Front Desk
  • Monitor work ethic and wellbeing of staff
  • Ensure all public areas are cleaned and maintained through inspections approx. 3 times per day
  • Ensure ADP timecards are up to date and correct for housekeeping staff
  • Monitoring staff performance through data entry in spreadsheets
  • Performance management of housekeeping team members including documenting of performance issues
  • Report staff wellbeing and performance issues to Management in a timely manner
  • Use of technology operating systems to communicate with other departments as required
  • Other duties as assigned

Qualifications

  • Minimum 2-year housekeeping experience
  • Previous leadership experience is an asset
  • Must have strong English communication skills
  • Ability to train and give direction
  • Neat in appearance
  • Good interpersonal skills and attention to detail
  • Ability to accept direction
  • Able to work with minimal supervision

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

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