Job Overview

Summary

  • The Shift Lead assists the Management team in directing daily store operations, maintaining high guest service standards, and ensuring food quality, speed, and clean operational execution.
  • Shift Leads lead by example on the floor, filling in across both Front of House (FOH) and Back of House (BOH) roles including hosting, taking orders, serving, bussing, expediting, and basic line prep. They oversee shift cash handling, manage register payouts, maintain health code compliance, and foster a positive, supportive team environment.

Qualifications & Certifications

  • Experience: Minimum 1 year of restaurant experience in high-volume, fast-casual or full-service environments; previous supervisory experience preferred.
  • Math & Language: Basic math skills for POS transactions; Strong basic math for cash register balancing and shift reconciliation.fluent in English (reading, writing, speaking). Conversational Spanish is a plus.
  • Age: Must meet minimum legal age requirements for serving alcohol (18+).Mandatory
  • Food Handler Card: Valid San Diego County Food Handler Card (for SD County locations) and/or California Food Handler Card (for San Clemente/Orange County) prior to starting.
  • RBS Alcohol Certification: Active California ABC Responsible Beverage Service (RBS) certification within first 60 days.
  • Systems Proficiency: Working knowledge of POS systems (Square POS & KDS) and scheduling software (7shifts) a plus.

Guest Service & Quality

  • Guest Satisfaction: Provide warm, energetic hospitality at the counter. Proactively assist guests with menu items, organic standards, and dietary needs (gluten-free, vegan).
  • Quality & Consistency: Prepare draft margaritas, draft beer, micheladas, and chip/dip orders strictly adhering to Haggo's recipes, presentation standards, and organic specs.

Financial & Shift Management

  • Cash Handling & POS: Operate Square POS accurately. Collect payments, issue receipts, and maintain register accuracy throughout the shift.
  • Order Accuracy: Ensure food orders, modifications, and beverage tickets are entered correctly to maintain line speed and kitchen flow.

Team Leadership & People

  • Team Player: Work cooperatively with kitchen staff, expeditors, and Shift Leads to keep shifts running smoothly.
  • Positive Culture: Maintain a respectful, clean, and positive work environment.
  • Safety & Compliance: Enforce uniform standards, hygiene, health code compliance, break laws, and OSHA safety rules.

Kitchen Sanitization & Food Safety

  • Cleanliness: Maintain a clean, organized counter, beverage station, dining area, patio, and restrooms.
  • Food Safety: Follow FIFO inventory rotation, proper food temperature practices during light prep, and wear proper hair restraints and aprons while working.

Compensation Range

  • This is a tip pool eligible position. $18.50 HR + Tip Pool. Range $11-$15 HR. This estimation is based on company averages, tips are never guaranteed.

Constantly: 66% – 100% of shift

  • Greet guests, answer menu questions, take orders at the counter, and process payments using Square POS.
  • Mix and serve draft margaritas, micheladas, draft beers, and non-alcoholic beverages. (age restricted)
  • Perform light food prep, including bagging chips and portioning salsas, guacamole, and queso.
  • Bus, wipe down, and sanitize indoor/outdoor dining tables and maintain floor cleanliness.
  • Maintain clean, organized, and fully stocked FOH work, beverage, and side stations.

Frequently: 34% – 65% of shift

  • Expedite orders from the kitchen line and run food/drinks directly to guest tables or takeout stations.
  • Monitor, clean, and restock guest restrooms (soap, paper towels, toilet paper) throughout the shift.
  • Restock ice bins, garnishes, cups, paper goods, and chip drawers.
  • Follow proper food safety, employee hygiene, and uniform compliance standards.

Occasionally: 1% – 33% of shift

  • Assist with shift opening or closing tasks, trash removal, and deep cleaning duties.
  • Assist Shift Leads with receiving and stocking incoming vendor deliveries.
  • Attend required team meetings and training sessions.

Physical Requirements & Working Conditions

  • Standing / Walking: Constantly standing and walking on concrete, tile, or non-slip rubber mats throughout the shift.
  • Lifting / Carrying: Frequently lifting trays, bus tubs, ice buckets, food boxes, or beverage crates. Average weight: 20 lbs; Maximum weight: 40lb
  • Bending / Reaching: Frequently stooping, crouching, and reaching overhead to stock supplies, serve food, or clean equipment.
  • Environmental Exposure: Working in warm counter/kitchen environments near cooking equipment, as well as outdoor patio areas; exposure to cleaning chemicals and restaurant noise.
  • Haggo’s Organic Taco LLC is an Equal Opportunity Employer. We comply with all applicable state and federal laws prohibiting discrimination in employment.
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