Host

Job Overview

A Host or Hostess is responsible for greeting and seating guests, managing reservations, and ensuring a positive dining experience. They are the first point of contact for guests and play a crucial role in setting the tone for the visit.
Key Responsibilities:

• Guest Greeting: Warmly welcome guests as they enter the establishment.
• Reservation Management: Handle reservations, manage waitlists, and ensure efficient seating.
• Seating Assignments: Accompany guests to their tables and provide menus.
• Waitlist Management: Monitor and manage waitlists, providing accurate wait times.
• Customer Service: Address guest inquiries, resolve complaints, and ensure a positive dining experience.
• Communication: Communicate effectively with guests, servers, and other staff members.
• Maintenance: Maintain a clean and organized seating area.

Additional Responsibilities:

• Phone Answering: Answering phones and taking reservations.
• Side Work: Assisting with side work, such as cleaning tables and bussing.
• Menu Knowledge: Familiarity with the menu and daily specials.
• Up-selling and Promotion: Suggesting specials or appetizers to guests.