Job Overview

Catering & Guest Relations Coordinator

Café Metro | Midtown Manhattan, NYC

Full-Time | Monday–Friday, 8 AM–4 PM
$22–$25/hour + 3% recurring catering commission opportunities

About the Role

Café Metro is seeking an experienced, organized, and personable Catering & Guest Relations Coordinator to manage daily catering operations, provide exceptional guest service, and help grow our corporate catering business.

Key Responsibilities

  • Manage catering inquiries, quotes, orders, packaging, and fulfillment.
  • Coordinate deliveries with in-house staff and third-party providers.
  • Communicate with kitchen staff and management to ensure accurate, timely orders.
  • Answer phones, respond to emails, and process takeout, delivery, and catering orders.
  • Manage third-party ordering platforms and resolve guest concerns.
  • Develop new corporate catering accounts, reactivate inactive clients, and maintain relationships that generate repeat business.
  • Maintain organized guest records, catering schedules, and sales leads.

Qualifications

  • 3+ years of catering experience required; 5+ years preferred.
  • Strong catering operations knowledge and exceptional guest service skills.
  • Proficient in spoken and written English.
  • Comfortable with POS systems, email, and online ordering platforms.
  • Organized, detail-oriented, dependable, and able to multitask.
  • Proactive, adaptable, and eager to learn and grow.
  • Corporate catering sales experience is a plus.

What We Offer

  • $22–$25/hour, based on experience.
  • Ongoing 3% commission on qualifying catering orders from personally acquired or reactivated accounts, including eligible repeat orders.
  • Consistent weekday schedule and opportunities for professional growth.

How to Apply

Please email your resume to ct@sferahg.com, highlighting your catering experience, guest relations background, and any corporate account development experience.

Apply Now