Supervisor

Job Overview

Job Brief

We are seeking a dedicated Restaurant Supervisor to oversee the daily operations of our establishment.
The Restaurant Supervisor’s responsibilities include overseeing the dining room, ensuring customer satisfaction, coordinating kitchen activities, and maintaining health and safety standards.
Our ideal candidate has a solid background in the restaurant industry with strong leadership skills.
Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Oversee all front and back of the house restaurant operations
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Seek ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all staff

Qualifications

• Previous experience as a restaurant supervisor or similar role in the hospitality industry
• Strong understanding of cooking methods, kitchen equipment and best practices
• Excellent customer service skills
• Strong communication skills with the ability to resolve conflicts and issues
• Understanding of health and safety regulations
• Basic accounting skills, experience in restaurant management software (POS)
• Leadership and organizational abilities