Job Overview

Overview

Cantina Norte was created to showcase the best Mexican cuisine tailored for the Canadian palate. Founded by a brother-sister partnership of a multi-generational restaurant family, Cantina Norte aims to support its employees, guests and community here at home and afar through partnership programs like Feed the Hungry where we have adopted a school lunch program where we not only provide all lunches to all students throughout the year but also provide nutritional education for their families in rural Mexico.
As the Assistant General Manager, you serve as the leader on the floor steering the current shift through operational excellence, ensuring that key metrics and procedures are followed while inspiring our team to provide our guests with exceptional experiences. The following details outline your responsibilities and our expectation of you in this role.

Role Basics

Location: Cantina Norte Edgemont Village
**Schedule: **Full-time, various shifts 5 days per week including mornings, late evenings, and weekends.
Position: Assistant General Manager
Reports to: General Manager
Salary: Annual salary (based on experience) + medical & dental benefits after 3 months

Objectives & Key Responsibilities:

Your responsibilities are broken up into 3 key categories with each category having its own objectives and metrics of success. In success you will find balance in these areas to simultaneously move the needle forward on metrics in each respective area. The Assistant General Manager is the person in charge any time the General Manager is unavailable and steps in as Interim General Manager when the General Manager is on leave.

Service Management - 60%

  • Lead daily services and ensure they are operated with as few issues as possible. As a natural people person, you are the chief morale officer ensuring the team is energized and ready at all times to provide exceptional experiences for our guests. As you walk the floor and keep a keen eye on the room, you look for opportunities to wow our guests or proactively take steps to augment our guest’s experience.
  • Manage the relationship with our contracted cleaning partners ensuring that they have everything they need to succeed. Monitor their performance and ensure that our property is being kept in the best shape possible. Arrange for any additional contractors / cleaners needed to keep high standards of clean throughout the property.
  • A jack of all trades, you are regularly filling in where support is needed. One minute at the bar, the next moment solving a guest concern at a table.
  • A key metric of daily success is our labour cost. You will ensure that labor costs are kept within budget by closely monitoring staff levels and reducing levels anytime it’s possible without serious adverse customer service effects.
  • Each day you will ensure that all the relevant details of the day are reported to the leadership team via the manager’s log. This is the primary reporting channel for the management team.

Guest Experience Management - 25%

  • You oversee the restaurant reservation systems including the regular training and development of all employees that interact with the reservation systems. Always looking for a new way to make our customer communications and booking processes better and better.
  • Responsible for monitoring and responding to all online feedback good or bad.
  • You provide the first level of manager escalation for all guest related issues ensuing that all feedback is responded to in a reasonable amount of time. Anything that cannot be resolved you escalate to the General Manager.
  • You investigate guest concerns and act as advocate to the leadership team to get the issues that are causing concerns resolved.

Front of House Employee Training - 15%

  • As trainer-in-chief, you are responsible for the development of our front-of-house team ensuring they are receiving the training and support they need to succeed in their roles. You may run training sessions, create training materials, or whatever other methods you choose to ensure that the company policies and procedures set by the ownership team are followed and our business objectives are being met.
  • Assist in the development and upkeep of training materials.
  • Assist in the hiring, training, and development of restaurant employees. While this activity is primarily led by the General Manager, the Assistant General Manager will often assist with various aspects of employee recruitment and development.

Knowledge, Skills & Experience:

  • Strong knowledge and passion for restaurants, food & drink.
  • Proven record of exceptional customer service. You have a particular skill in turning difficult situations into success stories.
  • Minimum 2 years restaurant management experience.
  • Experience training and developing employees and love doing it.
  • Excellent organizational and time management skills with the ability to improvise.
  • High level of comfort and familiarity with today's leading technologies (iPhone/Android).
  • Possess problem solving skills and be able to work with little supervision.

Assets (but not essential):

  • The ability to operate a manual espresso machine (dosing, puck preparation, shot timing);
  • Experience using Optimum Control, TouchBistro POS and QSR software;
  • Wine/spirit/beer knowledge certifications (WSET, Cicerone, etc.);
  • A valid first aid certificate.

Why us?

  • Competitive salary based on experience + tips;
  • Medical and dental benefits;
  • Daily staff meals;
  • Staff discounts;
  • Paid vacation;
  • Comfortable dress code.

APPLY NOW TO BE PART OF OUR AMAZING TEAM!

PS: Applicants should already be BC-based before applying.
We apologize but only those selected for an interview will be contacted.

Apply Now