Job Overview

Part-Time Facilitator – Neighbourly Homes

Location: Saint John, NB
Position Type: Part-Time, up to 24 hours/week (rotating schedule)
Reports to: Site Manager
Salary: $20.00/hour

About Neighbourly Homes

Neighbourly Homes is a fully managed transitional housing community developed by 12 Neighbours Community Inc. We provide more than a place to stay — we foster a community where people can reconnect with stability, dignity, and belonging. Our Saint John site is a micro-home courtyard designed to offer low-barrier, wraparound support to individuals exiting homelessness. Relationships, routine, and respect are at the heart of what we do.

About the Role

The Part-Time Facilitator plays a vital role in keeping the rhythm of the community steady. Working in collaboration with our full-time team, you’ll provide consistent support during transitions and peak hours — helping ensure the site is calm, clean, safe, and relationally grounded.
This role is a good fit for someone who’s reliable, present, comfortable with people navigating complex realities, and can offer support and structure without judgment.

Key Responsibilities

Resident Support & Engagement

  • Be a steady, respectful presence on-site, and build supportive relationships with residents
  • Support daily routines and access to basic needs with consistency and compassion
  • Help foster a community culture rooted in dignity, trust, and accountability
  • Use de-escalation techniques and trauma-informed practices when needed

Site Coverage & Duties

  • Monitor shared areas and support cleanliness, safety, and maintenance reporting
  • Assist with staff meal break coverage and seamless shift transitions
  • Document shift observations, incidents, and updates accurately and clearly
  • Participate in light community engagement or programming when scheduled

Team Collaboration

  • Work under the direction of the Site Manager and in coordination with the full-time team
  • Be flexible in covering day, evening, or overnight shifts, depending on needs
  • Attend scheduled team meetings and training sessions
  • Uphold the core values and expectations of Neighbourly Homes in every interaction

Qualifications

To be considered, applicants must meet one of the following:

  • A Personal Support Worker or Human Services diploma
  • Completion of at least one year of post-secondary education in a relevant field
  • 2+years of direct experience in a related field (supportive housing, shelter, addictions, mental health, etc.)

Required:

  • Strong interpersonal and organizational skills
  • Ability to follow established routines and safety procedures
  • Reliable, consistent, and grounded in professional boundaries
  • Comfort navigating conflict or crisis calmly and appropriately
  • Proficient in basic written and verbal communication
  • Comfortable using email and digital reporting systems
  • Reliable transportation is required for shift flexibility
  • Must pass a criminal record and vulnerable sector check

Certifications

Applicants must have, or be able to obtain prior to employment:

  • Workplace Standard First Aid & CPR (16-hour course)
  • Clear Criminal Record Check
  • Clear Vulnerable Sector Check (including Social Development clearance)

The following are considered strong assets and may be supported through training if not yet held:

  • Naloxone / Opioid Overdose Response Training
  • Mental Health First Aid
  • ASIST (Applied Suicide Intervention Skills Training)
  • Non-Violent Crisis Intervention (NVCI)
  • Trauma-Informed Practice Training

Working Conditions

  • Part-time (up to 24 hours/week), scheduled to support peak hours and shift transitions
  • May include day (8–12 or 12–4), evening (4–8), or overnight (12 AM – 8 AM) shifts
  • Weekend and holiday rotation is required
  • Overnight shifts (12 AM – 8 AM) are eligible for a $2.26/hour premium
  • The role involves:
    • Supporting individuals with complex needs, including those who may be under the influence or experiencing mental health symptoms
    • Navigating conversations that may involve trauma
    • Responding to multiple priorities during busy shifts
    • Celebrating moments of progress with residents, however small
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