Job Overview

WHO WE ARE LOOKING FOR:
Happy people wanted! You are the right fit if you are outgoing, happy, smile all of the time (even behind a mask!), easy to get along with, and can maintain a positive outlook even in a busy environment. You love people, and people love you!

ABOUT US:
Volcano Grille is a small, locally owned business in Southwest Las Vegas, NV. We have been serving fast-casual Teppanyaki to our local community since 2009!

THE JOB AT HAND:
Our FOH team is the welcoming face of the restaurant and is responsible for providing our guests a great experience! Our FOH team is comfortable working in a fast-paced food service environment, can switch between tasks, and works well with other FOH and kitchen team members to ensure food quality, accuracy, and great service.

  • Loves creating a welcoming environment. Naturally knows the importance of saying "Hello" and "Thank You" to all guests who visit or call.
  • Exhibits great guest service skills even when guests are hangry or when we've messed up.
  • Understands the importance of knowing the menu and making great recommendations to first-time guests.
  • Works with a positive attitude at all times, whether the team is busting through a rush or in downtime and cleaning during lulls.
  • Is reliable and shows up to work.
  • Promotes the restaurant's menu items and can learn upselling skills and techniques that impact the guest's experience in a positive way.
  • Maintains a clean, safe environment for guests and team members.
  • Takes direction from leads and management with a positive spirit.
  • Excellent cash handling skills.
  • Exhibits kindness and is respectful towards others.
  • FOH team members simply want to be part of a team of happy people who love to serve!

SYSTEMS TO SUPPORT YOU:
At Volcano Grille we use the following systems to manage the business. Your knowledge of these systems is a plus! We offer on-the-job training regardless.

  • Toast POS
  • 7Shifts
  • Jolt
  • 3rd Party Delivery Partner tablets/systems

REQUIREMENTS OF EMPLOYMENT:

  • Must be legally able to work in the U.S. and provide proper documentation.
  • High school diploma or equivalent.
  • Ability to lift and carry up to 40 lbs.
  • Must have a valid and current Southern Nevada Health District Food Handler's Card.
  • Ability to stand/walk the service floor for long periods of time.
  • Reliable transportation.
  • Basic computer skills: we are a technologically advanced restaurant and we rely heavily on our systems for communication. At minimum, a FOH team member must be able to grasp the basic functions of our POS, daily checklist tracking, and scheduling platforms.
  • Ability to understand written and verbal English, i.e., basic guest requests related to foodservice.
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