Job Overview

Bartender Position Overview – German Bierhall & Craft Cocktail Program

Position Overview

As a bartender, you are both the face and the engine of the guest experience at the bar. Your role is to craft exceptional beverages with speed, precision, and consistency while maintaining a spotless and organized bar. In our German Bierhall and craft cocktail program, you must balance high-volume beer service with advanced cocktail execution, all while demonstrating extensive product knowledge and a proactive mindset. Anticipating both guest and team needs before issues arise is key to success in this fast-paced environment.

Core Responsibilities

1. Guest Service & Beverage Execution

  • Greet bar guests within 30 seconds with energy and hospitality.
  • Provide knowledgeable recommendations on Haus made biers and craft cocktails.
  • Prepare and serve drinks quickly, accurately, and with consistent quality.
  • Anticipate guest needs—refills, water, recommendations—before being asked.
  • Engage guests with an authentic and welcoming Bierhall experience.

2. Bar Organization & Cleanliness

  • Keep all bar surfaces clean, sanitized, and free of clutter throughout service.
  • Maintain a well-stocked and organized bar at all times (garnishes, glassware, spirits, beer lines).
  • Perform ongoing cleaning tasks (bar mats, floors, tools) to ensure a safe and sanitary work environment.
  • Ensure draft lines and taps are properly maintained and free from buildup.

3. Service Well & Team Support

  • Maintain speed and accuracy on all service well tickets to support the floor team.
  • Prioritize service tickets over direct bar guests when needed to keep the restaurant flowing.
  • Assist servers with guest drink needs, questions, or problem-solving during high-volume times.
  • Communicate clearly and proactively with servers, barbacks, and management.

4. Pre-Shift & Post-Shift Duties

  • Complete all bar prep before the shift (stocking beer, spirits, juices, garnishes).
  • Ensure proper par levels and tools are in place before opening.
  • Complete end-of-shift cleaning, stocking, and closing tasks with precision.
  • Check out with management to confirm side work and closing duties are completed.

5. Anticipation & Sense of Urgency

  • Recognize guest and team needs before they are voiced and act immediately.
  • Continuously scan the bar, service well, and floor to identify what needs attention.
  • Move quickly but safely, never compromising cleanliness or drink quality.

Service Standards & Steps of Service

  • Greet bar guests: Within 30 seconds of arrival
  • Drink order: Taken and entered immediately
  • Execution: Bier poured within 1–2 min; cocktails 3–5 min
  • Checkbacks: Within 2 minutes or 2 sips
  • Clean as you go: Bar top, tools, and glassware maintained throughout shift
  • Pre-bus: Remove glassware/plates continuously
  • Farewell: Thank and invite guests back, reset bar seat immediately

Daily Expectations

Task
Frequency
Expectation
Maintain clean, organized bar
Constant
No clutter, spills, or dirty glassware
Execute service well tickets
Constant
All drinks completed in ticket order & time standards
Stock bar & garnishes
Start & mid-shift
No 86’d items, all garnishes refreshed
Sanitize tools & surfaces
Throughout shift
Continuous wipe-down & sanitation
Support servers & barbacks
Always
Assist proactively, keep service flowing

Performance Standards (KPIs)

1. Speed & Accuracy

  • Service Well Tickets: Average ticket completion within 3 minutes or less.
  • Guest Bar Orders: Bier within 1 minute, cocktails within 3–5 minutes.
  • Accuracy Rate: 99% order accuracy with minimal comped/re-made drinks.

2. Cleanliness & Organization

  • Bar Top & Guest Area: Wiped and sanitized within 30 seconds of guest departure.
  • Back Bar & Tools: Maintained free of spills, clutter, and debris throughout the shift.
  • Garnish & Prep Standards: Fully stocked and refreshed by start of shift and mid-shift.
  • End-of-Shift Close: 100% of cleaning checklist completed and signed by manager.

3. Product Knowledge & Upselling

  • Bier Knowledge: Able to accurately describe all HAUS made biers on tap.
  • Cocktail Knowledge: Mastery of haus cocktails, classic recipes, and seasonal features.
  • Upselling: Offer at least 2 upgrade or feature recommendations per guest interaction (e.g., premium spirit upsell, bier flavoring, bier flight suggestion, specialty cocktail).

4. Guest Interaction & Experience

  • Greeting: Acknowledge and welcome bar guests within 30 seconds.
  • Checkbacks: Within 2 minutes or 2 sips of drink delivery.
  • Guest Satisfaction: Maintain a 4.5+ guest feedback rating (or equivalent internal measure).

5. Teamwork & Support

  • Service Well Priority: 100% of service well tickets prioritized over bar guests during peak times.
  • Cross-Department Support: Actively assist servers, barbacks, and other departments during high-volume periods.
  • Communication: Clear, respectful communication at all times—zero tolerance for delays caused by miscommunication.

6. Anticipation & Initiative

  • Proactive Solutions: Identify and resolve potential guest or service issues before escalation (e.g., noticing empty glassware, running low on supplies).
  • Continuous Motion: “No empty hands” rule applied 100% of the shift—moving product, cleaning, or assisting.

Team Culture: “Anticipate & Act”

  • No empty hands: Always grab something—glasses, bottles, bar tools—to move efficiently.
  • Clean as you go: Mess left behind slows everyone down.
  • Proactive service: Anticipate guest and team needs before they speak up.
  • Speed + Accuracy: Fast drinks, clean bar, happy guests.
Apply Now