Job Overview

We are seeking a reliable and customer-focused Technical Support Specialist to join our remote team. In this role, you will provide technical assistance to users, troubleshoot issues, and ensure a smooth experience with our products and services.

Key Responsibilities

  • Respond to customer inquiries via chat, email, or video calls
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide users through step-by-step solutions in a clear and patient manner
  • Escalate complex issues to senior technical teams when necessary
  • Document issues, solutions, and user interactions accurately
  • Maintain a high level of customer satisfaction and professionalism

Required Qualifications

  • Proven experience in technical support, IT support, or a related role
  • Strong knowledge of computer systems, operating systems, and basic networking
  • Excellent communication and problem-solving skills
  • Ability to work independently in a remote environment
  • Familiarity with ticketing systems and remote support tools

Preferred Skills

  • Experience supporting remote teams or customers
  • Basic knowledge of cloud-based tools and software platforms
  • Strong time management and organizational skills

Benefits

  • Fully remote work opportunity
  • Flexible working hours
  • Competitive compensation
  • Supportive and collaborative team environment
  • Opportunities for growth and skill development
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