Host

Job Overview

Position Overview:
The Host/Hostess is responsible for managing the guest traffic at the door, including efficient seating and assignment to the server while creating a warm atmosphere for guests and building a culture of teamwork. Must be well organized, able to work in a fast-paced environment, demonstrate effective communication skills and deliver excellent customer service.
Full-Time or Part-Time, Hourly, Non-Exempt
Primary Duties and Responsibilities:
· Work in collaboration with the manager on duty to designate shift section assignments
· Manage guest waitlist
· Note and prepare for any special considerations including seating requests, table arrangements, celebrations, allergies, etc
· Ensure dining area is neat, clean and ready for service
· Escort guests to table as appropriate
· Answer phones in a warm and friendly manner, refer to handbook for scripting
· Monitor guest experience to ensure satisfied service and notify server appropriately
· Actively look for opportunities to exceed service standards, for example
o Provide information regarding local area points of interest
o Help with directions, arrangements for transportation/accommodations if needed
o Find ways to make guest experience distinct and extraordinary
· Thank guests as they leave and invite them to return
· Report any complaints to manager as soon as they occur
· Perform side work, and end of shift duties as assigned
· Attend staff meetings as required
· Perform other duties as assigned by manager
Qualifications:
· High School required
· 1-year experience in Food & Beverage preferred, but not necessary
· All employees are required to take Learn2Serve Training for Alcohol, Food Handling prior to or within 30 days of employment
· Demonstrate quality verbal and interpersonal communication skills
· Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings and weekends
· Positive attitude, professional manner and appearance in all situations