Job Overview

What is great about working at The Last Stand?

Purpose: We strive to make sure that we create nostalgic moments for our community. Whether it be that they come everyday or once a year, we want them to look back on their experience at The Last Stand as a memorable one - so memorable that they even snapped a picture of it! AND WHATS EXTRA COOL, is now that we are an 8 year old company, people tell us all the time, that we have in fact created those moments for them and their family! That is all in thanks to our team!

Perks:

  1. Our culture is #1 for us! If you do not align with our values below, this is not the job for you!
  2. A free drink or ice cream while on shift and 50% off at TLS, always.
  3. Paid time off
  4. Flexible scheduling (although nights and weekends are required, when you have an event to make, we can typically arrange the schedule to make it work for you)
  5. Hourly wage + tips
  6. Come be a part of the growth! Take part in making a REAL IMPACT on a company. What you do is ACTUALLY NOTICED & can make real, noticable change!!

Shift Lead

Location: The Last Stand: 73 Victory Highway, Painted Post, NY
Pay: $16.50/hr + tips
Reports To: General Manager (GM)
Schedule: Part-time or Full-time (with availability to cover shifts)

Position Overview:

The Shift Lead is responsible for overseeing the shift and ensuring smooth operations in the shop. This position focuses on guiding the team to provide excellent customer service, maintaining cleanliness, and ensuring all tasks are completed in a timely manner. The Shift Lead acts as a point of contact for team members, helping them with questions or issues, and communicates any important updates to the Assistant Manager or GM.

Key Responsibilities:

  • Shift Leadership: Manage day-to-day operations during assigned shifts, including setting up and breaking down the store.
  • Customer Service: Handle customer interactions, resolve complaints, and ensure the highest standards of service.
  • Team Accountability: Supervise and hold team members accountable for completing their work, ensuring high productivity and adherence to procedures.
  • Staffing & Coverage: Assist in finding coverage when team members call off. Diligently watches and improves labor percentage to keep payroll within location budget.
  • Inventory Management: Assist with inventory counts and oversee the proper handling and storage of inventory that comes in.
  • Training: Train new team members on procedures, systems, and customer service standards.
  • Communication: Report to the Assistant Manager and GM regarding any operational issues, staffing changes, or customer concerns during the shift.

Qualifications:

  • 6 months+ of experience in a customer-facing role, preferably in a food service.
  • Leadership potential with the ability to guide and motivate a team.
  • Strong communication skills and ability to resolve conflicts effectively.
  • Excellent time management skills and the ability to multitask.
  • Ability to handle high-stress situations and maintain a positive attitude.
  • Availability to work evenings, weekends, and holidays.

Benefits:

  • Employee discounts
  • Opportunities for career advancement
  • A collaborative and positive team environment
  • Flexible scheduling
  • Paid training
  • Paid lead in-services and off-premise meetings

Our team Values

Understanding
On team TLS, we take the lead in understanding by presuming the good will of others. We actively listen and ask questions to take all aspects of the situation into account. We empathize first by recognizing that everyone is always fighting their own battles. This mindset will help us not to judge, offer misplaced advice or assume, but instead humbly approach what we say and do in a dignified and respectful manner. We speak with clarity and we speak with other people in mind.

  • Do I approach situations in a way that provides clarity for others?
  • Do I put in the work of gathering all the information needed before responding?
  • Do I listen to others in attempt to understand them?
  • Do I transparently communicate with others about both positive and negative information?

Grit
On team TLS we believe at the heart of GRIT is passion and perseverance! This is the key to driving not just ourselves but our team forward. We set goals knowing that along the way adversity may challenge us. But this does not stop us from getting up and fighting another day because we are dedicated to achieving our end goal.

  • Do I approach challenges with an open mind?
  • Am I willing to fail and learn from the failure?
  • Am I passionate about what I do?

Challenge
On team TLS we are always up for a challenge. Change is the only constant. We don't just realize that, we enthusiastically embrace and drive ongoing change. We challenge the norms and push boundaries. We don't maintain, we multiply. We are bold in what we do. We realize that the more we embrace challenges, and stay flexible, the more we free up the mental space to be creative (which by the way, is our next value!)

  • When things get hard, do I feel ready to take it on?
  • Am I willing to test new theories?
  • In the midst of a problem, am I thinking of theories?
  • Am I willing to have my workday turn out different than most other days?

Creativity
The TLS team looks at ice cream and coffee totally differently than any business of our kind. We create things that others could never conceive. Even when it comes to problem solving, we do it in a creative way. We discourage superficial creativity; doing something novel that doesn’t clearly benefit the business or reflect its values. We never settle for “good enough” when we should be innovating!

  • Do I ask questions in an attempt to learn more and find a solution?
  • Am I able to still satisfy a customer despite being out of an ingredient?
  • Do I hold a curious mindset to allow myself a better chance of innovation?

Steps to apply for this role:

  1. Complete this application fully.
  2. Send a complete resume with your job experiences and references to thelaststandcafe@gmail.com
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