Job Overview

We are a company that is focused on our dedication to quality above all else. We pride ourselves on serving our guests a menu completely free of preservatives and artificial flavorings. Each and every sauce is made from scratch. We use only the best available real ingredients. Our quality is our identity – It's who we are as a company. It’s what guides us and is what sets us apart. We will never change.
There’s more to Detroit Wing Company than great-tasting Chicken Wings. We work hard to deliver the best, highest-quality products, and services, and strive to be a leader in everything we do. It’s that simple.
Working at DWC isn't just about a place to work, it's a place to meet your neighbors. Come join our team today**!**
As a cashier at Detroit Wing Company, an individual will have to take and give out orders. He/she will have to be quick, efficient and friendly in communicating with team members to make sure the guests get their orders on time. A cashier will have to balance their cash drawers, listen and answer guest questions, and solve any guest issues. The individual has to be an ideal team player as this is a very fast paced and strenuous job, which requires him/her to be friendly working with everyone, especially the guests.

Responsibilities

● Greet and welcome guests entering the store and calling into the store.
● Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
● Accurately process cash, credit card and gift card transactions
● Answer questions from guests and make menu recommendations.
● Monitor that all orders are given to guests with speed and accuracy.
● Verify great food quality, and double check accuracy before giving the order to the guest(s).
● Follow cash handling procedures.
● Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
● Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
● Maintain a professional and presentable appearance according to the company's Uniform Standards
● Receive and handle complaints from the guests and guide to the manager if the problem is beyond the scope of duties.
● Leave guests with a positive, long-lasting impression of their Detroit Wing Co. experience.

Skills

● Computer literate and comfortable using computerized register (POS) systems.
● Professional, polite, and reliable even when under stress.
● Must have excellent interpersonal and people skills.
● Must have integrity, honesty, and accountability.

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