Expo

Job Overview

Responsibilities

• Order management: Review and organize tickets, prioritize orders for timely service, and manage multiple orders simultaneously
• Communication: Serve as the front line between service and kitchen staff by relaying orders, modifications, and status updates
• Quality control: Check final products before they leave the kitchen, ensuring clean plating and high standards are met through attention to detail
• Problem resolution: Work with kitchen and service staff to quickly resolve any order issues in a timely manner
• Time management: Maintain smooth and efficient ticket flow from the moment orders are placed to final delivery, ensuring prompt service
• Daily tasks: Clean and stock the service counter and complete other assigned tasks as needed

Skills

• Adaptability and even temperament in a high-speed, high-pressure environment to ensure consistent and quality guest service
• Quick thinking and problem-solving skills to stay one step ahead and ensure guest satisfaction
• Customer service skills to maintain a professional demeanor and handle guest questions or complaints effectively
• Menu knowledge: Understand preparation of menu items and ingredients to quickly answer guest or staff questions