Job Overview
Responsibilities
· Operational Management
-Oversee daily operations of the restaurant, ensuring smooth and efficient service
-Monitor food quality and service standard, making adjustments when necessary to ensure excellence.
-Ensure the restaurant is complaint with health and safety regulations and maintain cleanliness.
· Staff Supervision & Training
-Lead, train, and motivate a team of staff including servers, kitchen personnel.
-Hire and onboard new employees, ensuring they are well-trained in all restaurant procedures.
-Set staff schedules, ensuring appropriate coverage during peak and off-peak times
-Address any employee performance issues and provide coaching to ensure staff development
· Customer Service
-Ensure high levels of customer satisfaction by overseeing guest interactions and addressing complaints promptly.
-Develop strategies to enhance customer loyalty and improve the overall guest experience.
-Resolve customer complaints and conflicts in a professional and courteous manner.
· Financial Management
-Manage the restaurant’s budget, track expenses, and ensure cost control measures are in place.
-Analyze financial reports and sales data to drive profitability and make informed operational decisions.
-Monitor inventory and order supplies as needed to maintain stock levels while minimizing waste.
· Marketing and Promotions
-Implement marketing strategies to promote the restaurant and attract new customers.
-Organize special events or promotions to boost sales and enhance customer engagement.
-Coordinate with vendors and suppliers to ensure timely delivery of high-quality ingredients.
· Compliance and Reporting
-Maintain compliance with all applicable food safety regulations and employment laws.
-Ensure all licenses and certifications are up to date.
-Prepare regular reports on sales, inventory, and staff performance for upper management.
Skills
Qualifications:
· Proven experience as a Restaurant Manager or in a similar managerial role in the foodservice industry.
· Strong leadership and team management skills.
· Exceptional communication and customer service skills.
· Ability to analyze financial reports and manage budgets.
· In-depth knowledge of food safety and sanitation regulations.
· High School diploma or equivalent; a degree in hospitality management or business is preferred.
· Availability to work flexible hours, including nights, weekends, and holidays.
Benefits
Benefits
· Competitive salary and performance-based bonuses: $25-$35/hr (including tips) , performance-based bonuses
· Health, dental, and vision insurance
· Discounted meals and drinks
· Paid breaks
· Opportunities for career growth and development
Please send us your resume and availabilities with expected position to our following email and indicate which location you are applying for in the application. twilight.ny.hr@gmail.com
