Job Overview

We're hiring for a Guest Service Representative (GSR) / Barista position at our UMW location - Katora Cafe UMW. APPLY TODAY!

** PLEASE EMAIL RESUME TO april@katorafxbg.com **

POSITION SUMMARY:

  • Provides friendly, knowledgeable, accurate and prompt customer service at all times
  • Remains informed of shop events, marketing and promotions and actively promotes them with guests
  • Follows opening, mid-shift and/or closing task lists independently to completion
  • Sets up station with product, smallwares, condiments and utensils
  • Cleans and sanitizes work stations and equipment and must follow all regulatory rules and safety procedures
  • Enters order into POS (point-of-sale) via touchscreen on ~15" monitor showing ~12pt font
  • Reads food order from printed receipt or receives verbal instructions regarding printed order receipt
  • Follows all recipes and/or product directions for preparing, reheating and serving food items (soaked oats, parfaits, sandwiches, beverages)
  • Utilizes basic kitchen equipment such as a blender, espresso machine, drip coffee brewer, microwave convection oven, dishwasher and ice machine
  • Prepares and serves food from counter and refrigerated case for customers promptly
  • Uses equipment according to operating instructions;; maintaining supplies; performing daily cleaning; notifying supervisor in event of any equipment malfunction
  • Maintains shop cleanliness to include guest seating, bathrooms, core area, kitchen and 25ft surrounding space located in building

REQUIRED KNOWLEDGE AND SKILLS:

  • With training, applicant must be able to operate basic kitchen equipment required in the preparation of all drinks and food items offered on our menus
  • Ability to affectively communicate orders, policies and procedures with guests and/or coworkers
  • Ability to understand and follow written or verbal instructions
  • Must demonstrate competency in math skills required to accurately handle cash transactions

SUPERVISION:

GSR will work under direct supervision and must follow all standard procedures as well as verbal or written instructions given by the supervisor and/or manager

WORKING CONDITIONS:

  • Work is conducted in an area that is adequately lighted and ventilated
  • Works in a kitchen environment
  • Personal protective equipment is required and will be provided for employees performing certain job tasks as
    outlined in our safety policies and as required by government regulations

PHYSICAL REQUIREMENTS:

Manual dexterity. Ability to stand for four hours or more at a time. Ability to do frequent walking and bending. Ability to carry or lift supplies or equipment weighing up to 50 pounds.

Apply Now