Job Overview

We're hiring for a Guest Service Representative (GSR) / Barista position at our UMW location - Katora Cafe UMW. APPLY TODAY!



  • Provides friendly, knowledgeable, accurate and prompt customer service at all times
  • Remains informed of shop events, marketing and promotions and actively promotes them with guests
  • Follows opening, mid-shift and/or closing task lists independently to completion
  • Sets up station with product, smallwares, condiments and utensils
  • Cleans and sanitizes work stations and equipment and must follow all regulatory rules and safety procedures
  • Enters order into POS (point-of-sale) via touchscreen on ~15" monitor showing ~12pt font
  • Reads food order from printed receipt or receives verbal instructions regarding printed order receipt
  • Follows all recipes and/or product directions for preparing, reheating and serving food items (soaked oats, parfaits, sandwiches, beverages)
  • Utilizes basic kitchen equipment such as a blender, espresso machine, drip coffee brewer, microwave convection oven, dishwasher and ice machine
  • Prepares and serves food from counter and refrigerated case for customers promptly
  • Uses equipment according to operating instructions;; maintaining supplies; performing daily cleaning; notifying supervisor in event of any equipment malfunction
  • Maintains shop cleanliness to include guest seating, bathrooms, core area, kitchen and 25ft surrounding space located in building


  • With training, applicant must be able to operate basic kitchen equipment required in the preparation of all drinks and food items offered on our menus
  • Ability to affectively communicate orders, policies and procedures with guests and/or coworkers
  • Ability to understand and follow written or verbal instructions
  • Must demonstrate competency in math skills required to accurately handle cash transactions


GSR will work under direct supervision and must follow all standard procedures as well as verbal or written instructions given by the supervisor and/or manager


  • Work is conducted in an area that is adequately lighted and ventilated
  • Works in a kitchen environment
  • Personal protective equipment is required and will be provided for employees performing certain job tasks as
    outlined in our safety policies and as required by government regulations


Manual dexterity. Ability to stand for four hours or more at a time. Ability to do frequent walking and bending. Ability to carry or lift supplies or equipment weighing up to 50 pounds.

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