Job Overview

Responsibilities

  • Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience
  • Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
  • Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
  • Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
  • Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
  • Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
  • Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
  • Maintain company standards in personal and store sales/performance metrics
  • Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
  • Maintain final accountability for store operations
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