Job Overview

DUTIES/RESPONSIBILITIES:
Reporting to the Manager the Host(ess) is responsible for the following (but not limited to):

  • The main duties are the greeting of the guest and payment of the bill. These tasks must at all times follow the Cora Steps of service.
  • line management (registration of guests to wait list)
  • Follow the standards and the Cora steps of greeting
  • Verify the seating section and seat customers
  • Verify the set-up of the cash (rolls of change, bills, rolls of paper, pens, Cora stamp and inkpad, etc.)
  • Inquiries about the soup and the dessert of the day
  • Inquiries about the ongoing promotion
  • Verify the reservations for the day and prepare the tables
  • Pass on all the comments or suggestions from the guests to the Service Manager or to the Operator
  • Know the menu thoroughly (specials and promotion)
  • Advise the guest on the available choices
  • Always verify the cleanliness of the restaurant
  • Be attentive and available to the needs of the guests
  • Responsible for complete satisfaction of the guests, from the moment they arrive to their departure
  • Observe and react to all situations involving the dissatisfaction of a guest
  • Receive money and process payment
  • At the request of the Operator or the Manager, close the cash at the end of the day
  • At the request of the servers, refill coffees and glasses of water
  • Bussing tables and resetting tables
  • Responsible for the « take-out » orders.

SCHEDULE:
This is a full-time/part-time position. Candidates MUST be able to work on all holidays and weekends. (typical start time approx: 8am-10am, end time approx: 2pm-4:30pm)
REQUIRED SKILL SET:

  • Minimum one year experience in a high volume, full-service restaurant.
  • Basic POS and computer knowledge required.
  • Strong leadership skills and ability to work efficiently, multitask and stay organized.
  • Strong work ethic and commitment to excellence.
  • Proactive and reliable to fellow team members.
  • Must be able to work with minimal supervision and have a strong initiative.
  • You must be able to perform efficiently during high volume peak periods.
  • Must be able to work during weekends and holidays.
  • Ability to multi-task in a fast paced environment.
  • Must be eligible to work in Canada.
  • Other duties as required

EXPERIENCE:

  • Hosting: 1 year (Preferred)
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