Job Overview

What is great about working at The Last Stand?

Purpose: We strive to make sure that we create nostalgic moments for our community. Whether it be that they come everyday or once a year, we want them to look back on their experience at The Last Stand as a memorable one - so memorable that they even snapped a picture of it! AND WHATS EXTRA COOL, is now that we are an 8 year old company, people tell us all the time, that we have in fact created those moments for them and their family! That is all in thanks to our team!

Perks:

  1. Our culture is #1 for us! If you do not align with our values below, this is not the job for you!
  2. A free drink or ice cream while on shift and 50% off at TLS, always.
  3. Paid time off
  4. Flexible scheduling (although nights and weekends are required, when you have an event to make, we can typically arrange the schedule to make it work for you)
  5. Hourly wage + tips
  6. Come be a part of the growth! Take part in making a REAL IMPACT on a company. What you do is ACTUALLY NOTICED & can make real, noticable change!!

Shift Lead

Position Summary: The Last Stand is currently seeking to fill the role of shift lead. As a lead, this person(s) will be professional and possess exceptional service skills.
Location: The Last Stand: 129 Ridge Road, Horseheads, NY and 73 Victory Highway, Painted Post, NY
Essential Job Functions:

  • Manage shifts with up to 5 team members.
  • Spot wins and call them out to keep team morale up.
  • Assist team in serving customers in an effective and efficient manner.
  • Ensuring team members make things consistently and help team members properly learn our entire offering.
  • Able to see team members strengths to help effectively run the shift.
  • Create teams schedule to a level that is both conducive to our payroll budget as well as puts team members together on shift that will make for a successful shift.
  • Hold team members accountable to performing their job duties to the best of their ability.
  • Handle customer complaints and other problems with a positive attitude so that customers leave satisfied with our service.
  • Handle staff feedback in a professional and respectful manner.
  • Coordinate the training of new staff members (majority of the time being the trainer).
  • Sees where improvements can be made and helps the team see those areas, and helps to motivate the team to want to strive for these improvements.
  • Conducts 1:1s with team members to ensure we maintain great connections and reserve a time for feedback.
  • Takes ownership of inventory, working with other team leads and the TLS Virtual Assistant to ensure we do not run out of things.
  • Puts inventory away to help maintain a tidy/organized work environment.
  • Has the ability to see beyond the lists and helps to ensure that things that are not specifically called on a list, get attention when needed.
  • Work well with other members of the leadership team to make sure there is coohesivness amongst the teams and various locations.
  • Work with the rest of the leadership team to accomplish other impactful tasks. For example we are currently working on creating a training program!

Requirements:

  • Demonstrate the ability to serve customers in a timely efficient manner
  • Demonstrate complete knowledge of menu items, and willingness to ask questions when unsure.
  • Demonstrate the ability to give coworkers feedback in a professional timely manner.
  • Demonstrate the ability to communicate effectively.
  • Demonstrates the ability to stay calm when things start getting chaotic.
  • Possess the ability to not only direct self on what to work on, but give team members direction to most efficiently operate.
  • Demonstrates the ability and desire to be organized and have things always return to where they belong.
  • Solution oriented.
  • Highly responsible and reliable.
  • Flexibility to work shifts that are busiest (nights & weekends).
  • Agrees with and consistently demonstrates our team values.

Experience:

  • We would like our new team lead to have leadership experience. This does not have to be through an official job, but if its not, it would need to be in a capacity of importance. Show us that you are capable of ralying a team of people to get something accomplished!

Our team Values

Understanding
On team TLS, we take the lead in understanding by presuming the good will of others. We actively listen and ask questions to take all aspects of the situation into account. We empathize first by recognizing that everyone is always fighting their own battles. This mindset will help us not to judge, offer misplaced advice or assume, but instead humbly approach what we say and do in a dignified and respectful manner. We speak with clarity and we speak with other people in mind.

  • Do I approach situations in a way that provides clarity for others?
  • Do I put in the work of gathering all the information needed before responding?
  • Do I listen to others in attempt to understand them?
  • Do I transparently communicate with others about both positive and negative information?

Grit
On team TLS we believe at the heart of GRIT is passion and perseverance! This is the key to driving not just ourselves but our team forward. We set goals knowing that along the way adversity may challenge us. But this does not stop us from getting up and fighting another day because we are dedicated to achieving our end goal.

  • Do I approach challenges with an open mind?
  • Am I willing to fail and learn from the failure?
  • Am I passionate about what I do?

Challenge
On team TLS we are always up for a challenge. Change is the only constant. We don't just realize that, we enthusiastically embrace and drive ongoing change. We challenge the norms and push boundaries. We don't maintain, we multiply. We are bold in what we do. We realize that the more we embrace challenges, and stay flexible, the more we free up the mental space to be creative (which by the way, is our next value!)

  • When things get hard, do I feel ready to take it on?
  • Am I willing to test new theories?
  • In the midst of a problem, am I thinking of theories?
  • Am I willing to have my workday turn out different than most other days?

Creativity
The TLS team looks at ice cream and coffee totally differently than any business of our kind. We create things that others could never conceive. Even when it comes to problem solving, we do it in a creative way. We discourage superficial creativity; doing something novel that doesn’t clearly benefit the business or reflect its values. We never settle for “good enough” when we should be innovating!

  • Do I ask questions in an attempt to learn more and find a soltion?
  • Am I able to still satisfy a customer despite being out of an ingredient?
  • Do I hold a curious mindset to allow myself a better chance of innovation?

Steps to apply for this role:

  1. Complete this application fully.
  2. Send a complete resume with your job experiences and references to thelaststandcafe@gmail.com
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