Host

Job Overview

Job Responsibilities of a Host/To-Go:

1. Greeting and Customer Interaction:Greet customers warmly when they enter or call to place a to-go order.
   Provide menus, explain specials, or answer questions about the menu and offerings.

2. Managing To-Go Orders:Take orders for pick-up or delivery, ensuring that customers’ requests are clearly noted.
   Double-check all items in the order for accuracy before handing them over to the customer.

3. Organizing Orders:Ensure all items (food, condiments, utensils, etc.) are packed properly and neatly.
   Label orders clearly with the customer’s name, order number, or time of pick-up.

4. Phone Handling:Answer phones promptly, take orders accurately, and assist customers with menu questions.
   Confirm to-go order details (timing, delivery/pick-up options, and payment).

5. Coordinating with Kitchen and Staff:Communicate effectively with kitchen staff to ensure orders are prepared accurately and on time.
   Manage any special requests (dietary restrictions, preferences) with the kitchen.

6. Payment and Transactions:Process payments, whether in person or over the phone, accurately using the POS system.
   Handle cash, credit cards, and other forms of payment with attention to security and accuracy.

7. Ensuring Customer Satisfaction:Ensure timely and accurate orders for both in-house guests and those ordering to-go.
   Address any customer complaints or issues with a focus on resolving them professionally.

8. Maintain Cleanliness:Keep the to-go station, counter, and surrounding areas clean and organized.
   Ensure all packaging materials, condiments, and napkins are stocked and ready for use.

9. Managing Delivery (If Applicable):Coordinate with delivery drivers or third-party delivery services to ensure timely deliveries.
   Confirm order details with drivers before dispatch.

10. Upselling:Suggest additional items (desserts, drinks, appetizers) or promotions to enhance the customer's order.

Skills for a Host/To-Go:

1. Customer Service:Exceptional communication skills to create a welcoming environment and provide quality service to both in-person and phone customers.

2. Multitasking:Ability to juggle phone orders, in-person guests, and coordination with kitchen staff while maintaining efficiency.

3. Attention to Detail:Ensure that orders are accurate and packed correctly, and all customer instructions or requests are followed.

4. Organization:Keep orders, payment methods, and customer requests organized, ensuring no mistakes and minimal wait time.

5. Time Management:Prioritize tasks effectively, ensuring customers receive their orders on time without delay.

6. Communication Skills:Clear and professional communication when taking orders, answering questions, and coordinating with the kitchen and other team members.

7. Problem-Solving:Resolve customer issues or mistakes quickly and professionally, striving for customer satisfaction.

8. Technology Proficiency:Comfortable with POS systems, online ordering platforms, and general computer tasks.

9. Teamwork:Work cohesively with kitchen staff, servers, and other hosts to ensure smooth operations for dine-in and to-go services.

10. Adaptability:

• Able to handle high volumes of orders, especially during busy hours, while maintaining calm and effective service.

1. Product Knowledge:

• Understanding the menu and available items to assist customers and upsell products or offer recommendations.

This role requires a blend of customer-facing service skills and behind-the-scenes coordination to ensure that both dine-in and to-go guests have a positive experience.