Job Overview

Tay’s Cheesesteaks is known for serving authentic cheesesteaks with a focus on quality, consistency, and great customer service. We are looking for a motivated, hands-on Front of House Crew Lead who can help lead our team, deliver an exceptional guest experience, and support daily restaurant operations.

Position Summary

The Front of House Crew Lead is responsible for supporting daily front-of-house operations, ensuring excellent customer service, and helping maintain a positive and productive work environment. This is a hands-on leadership position that requires working alongside team members, assisting with training, and ensuring operations run smoothly during each shift.

Responsibilities

  • Lead by example and provide direction to front-of-house team members during shifts

  • Ensure excellent customer service and guest satisfaction

  • Oversee front counter operations, order accuracy, and timely service

  • Assist with training new employees and reinforcing company procedures

  • Maintain cleanliness, organization, and food safety standards throughout the front-of-house area

  • Handle customer concerns and resolve issues professionally

  • Support management with daily operations and shift responsibilities

  • Ensure proper cash handling and POS procedures are followed

  • Monitor workflow and assist team members during busy periods

  • Promote teamwork, accountability, and a positive work environment

  • Ensure compliance with company policies and health regulations

  • Communicate operational concerns and staffing needs to management

Qualifications

  • Previous restaurant or customer service experience required

  • Prior shift lead or supervisory experience preferred

  • Strong leadership and team-building skills

  • Ability to thrive in a fast-paced environment

  • Excellent communication and problem-solving abilities

  • Strong attention to detail and commitment to customer service

  • Ability to multitask and remain organized during busy shifts

  • Flexible availability, including evenings, weekends, and holidays as needed

  • Experience with POS systems and cash handling preferred

  • Willingness to work alongside the team and assist wherever needed

What We Offer

  • Competitive hourly pay

  • Opportunities for advancement within a growing company

  • Supportive ownership and management team

  • Employee meal discounts

  • Positive, team-oriented work environment

  • Opportunity to develop leadership and restaurant operations skills

Ideal Candidate

We are looking for someone who leads by example, takes initiative, and understands the importance of teamwork and excellent customer service. The ideal candidate is dependable, hardworking, and comfortable taking charge during busy shifts while maintaining a positive attitude.

At Tay’s Cheesesteaks, our Crew Leads are expected to work alongside their team, hold themselves and others accountable, and help create a welcoming environment for both employees and guests.

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