Job Overview

Waitstaff Job Description

At Shellie’s Country Café, we believe great food and genuine hospitality go hand in hand. Our waitstaff are the heart of our dining experience — the friendly faces that make guests feel like family from the moment they walk through our doors. If you love a fast-paced, team-oriented environment where kindness and service come first, you’ll fit right in with our herd!

Position Summary

The Waitstaff position is responsible for creating memorable dining experiences by providing friendly, efficient service with attention to detail and a smile. You’ll take orders, deliver food, and ensure every guest leaves full and happy — because at Shellie’s, every customer is family.

Key Responsibilities

· Greet guests promptly with a smile and warm welcome.
· Take accurate food and beverage orders and enter them correctly into the POS system.
· Deliver food quickly and check back within two minutes of delivery.
· Refill drinks, offer dessert, and make every table feel cared for.
· Manage your section with a sense of ownership — clean, organized, and ready.
· Handle guest concerns or mistakes with professionalism and the L.A.S.T. method (Listen, Apologize, Solve, Thank).
· Communicate clearly with kitchen, hosts, and bussers to keep service flowing smoothly.
· Complete side-work, cleaning tasks, and assist teammates whenever needed.
· Follow all food safety, sanitation, and cleanliness standards.
· Uphold our “Hospitality First” culture at every opportunity.

What We’re Looking For

· Friendly, genuine personality and love for people.
· Ability to multitask and stay calm in a busy environment.
· Strong communication and teamwork skills.
· Reliable and punctual with a positive attitude.
· Experience in food service is helpful, but not required — we’ll train the right person!
· Must be able to stand, walk, and carry trays for extended periods.

Living Our Core Values

1. Hospitality First – Kindness and service come before all else. Every customer is family.
   You create warmth and welcome in every interaction.
2. Accountability – You take pride in doing your job well, owning mistakes, and fixing them fast.
3. Respect – You treat guests and teammates with fairness, patience, and courtesy.
4. Progress Over Perfection – You learn, grow, and get a little better every shift.
5. Teamwork – You lend a hand without being asked because that’s what family does.
6. Excellence – You strive for quality and consistency in every order, every time.
7. Adaptability – You go with the flow, roll with the punches, and keep your smile shining even on busy days.

30-Day Success Benchmarks

By the end of your first 30 days, you should:
· Know the full menu, including sides, specials, and popular substitutions.
· Be able to manage a five-table rotation confidently.
· Deliver food and beverages within expected time standards.
· Demonstrate strong communication with kitchen and hosts.
· Receive at least one positive comment or mention from a guest or teammate.
· Maintain excellent attendance and punctuality.

Benefits

· Flexible shifts (days, nights, weekends, holidays).
· Competitive hourly wage based on experience plus excellent tips.
· Opportunities for raises, recognition, shift preference, and advancement through performance and reliability.
· Full time employees are eligible for employer sponsored health insurance benefits at half-cost upon successful completion of probationary period.
· Employee meals and discounts.
· Advanced wage payment with Toast Pay Card, making wages accessible before payday.
· Family environment with local business owners.

Reports To

Front of House Manager or Shift Supervisor.