Ensure the host stand remains stocked and clean. Restroom checks and cleaning at regular intervals Read and check reservations prior to and continually during a shift. Plot and plan any and all parties and seatings prior to and continually during a shift. Communicate with the FOH MOD prior to and regularly during the shift concerning wait lists, wait times, reservations, walkins, and any other pertinent information. Warmly and graciously greet all guests upon arrival.
When possible, open the front door for guests entering or leaving the restaurant.
When immediate seating is limited, record guest names and number of people in party.
Call out name and number of party when tables become available.
Provide guests with estimated waiting time.
Accommodate special seating requests for guests whenever possible.
Seat guest guests based on guest preferences and balancing of customer flow in service stations.
Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.