Job Overview

Responsibilities 

  • Managing bookings, either in person, over the phone, or online
  • Providing waiting times to customers who are not pre-booked
  • Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding
  • Providing a point of contact for customer feedback and helping to resolve any customer issues
  • Providing personalised service and assistance for large parties of guests and VIPs
  • Ensuring cleanliness and hygiene standards are met in the front of house area
  • Assisting with the opening and closing of the restaurant
  • Learning the food and beverage menu

Skills 

  • Ability to deal with customer requests in a timely and positive manner
  • Self-motivation and positivity to greet guests warmly regardless of the time of day
  • Teamwork skills to help take on tasks outside of their specific job description and to help other team members with service
  • Excellent knowledge of food and beverages, including wine pairings or in-house or regional specialities
  • Ability to stay on their feet for long periods of time, both early in the morning and night late at night
  • Knowledge of restaurant management systems and point of sales systems
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