Job Overview

Town Restaurant - Server

Position Summary

At Town, our Servers are hospitality professionals whose primary responsibility is creating memorable dining experiences through genuine, attentive service.
More than taking orders and delivering food, our Servers build relationships with guests, guide them through the menu, anticipate needs, and work collaboratively with the entire team to ensure every guest leaves feeling cared for.
Successful Servers are warm, knowledgeable, detail-oriented, and take pride in delivering exceptional hospitality in a fast-paced, upscale casual environment.

Success in This Role

• Create memorable guest experiences through genuine hospitality.
• Demonstrate confidence and knowledge when discussing food and beverages.
• Anticipate guest needs without waiting to be asked.
• Maintain exceptional attention to detail.
• Communicate effectively with the entire team.
• Thrive in a fast-paced environment while remaining calm and professional.
• Take ownership of every table and every guest interaction.

Our Culture

At Town, hospitality is at the heart of everything we do.
Our guests choose us to celebrate milestones, reconnect with friends, conduct business, and enjoy memorable meals with family. We believe exceptional service is built on professionalism, teamwork, genuine kindness, and attention to detail.
We look for team members who take pride in their craft, support one another, and understand that every interaction contributes to the guest experience. Our goal isn't simply to serve great food—it's to create an atmosphere that makes guests feel welcomed, appreciated, and excited to return.

Essential Responsibilities

Guest Hospitality

• Welcome guests warmly and establish a genuine connection from the moment they are seated.
• Guide guests through the menu by making knowledgeable food, beverage, wine, and cocktail recommendations.
• Anticipate guest needs before they are requested.
• Maintain attentive service throughout the dining experience without being intrusive.
• Thank every guest sincerely and invite them to return.

Food & Beverage Service

• Accurately enter guest orders into the point-of-sale system.
• Deliver food and beverages promptly while ensuring quality and presentation standards are met.
• Verify order accuracy before serving.
• Monitor guest satisfaction throughout the meal and promptly address concerns.
• Describe daily specials, seasonal features, and menu changes with confidence.
• Maintain thorough knowledge of menu ingredients, preparation methods, allergens, wine selections, cocktails, beer, and non-alcoholic beverages.
• Responsibly verify guest age before serving alcoholic beverages in accordance with California law and company policy.

Guest Experience

• Create personalized experiences by recognizing returning guests whenever possible.
• Celebrate birthdays, anniversaries, and special occasions with genuine enthusiasm.
• Handle guest concerns professionally and involve management when appropriate.
• Maintain awareness of pacing to ensure guests enjoy an exceptional dining experience.
• Look for opportunities to exceed guest expectations through thoughtful hospitality.

Dining Room Responsibilities

• Prepare assigned stations before service.
• Maintain clean, organized, and fully stocked service areas throughout the shift.
• Assist with resetting and detailing tables to restaurant standards.
• Complete opening, side work, and closing duties accurately and efficiently.
• Maintain cleanliness and presentation of the dining room at all times.

Teamwork

• Work collaboratively with hosts, bussers, bartenders, food runners, kitchen staff, and managers.
• Communicate clearly regarding guest needs, allergies, timing, and special requests.
• Assist teammates whenever business needs require.
• Maintain a positive, professional attitude during all service periods.
• Support restaurant standards and contribute to a respectful, team-oriented culture.

Qualifications

• Passion for hospitality and creating exceptional guest experiences.
• Outstanding communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.
• Professional appearance and demeanor.
• Strong sense of urgency and teamwork.
• Ability to learn and retain detailed menu, beverage, and wine knowledge.
• Previous full-service restaurant experience is preferred.

Physical Requirements

This position requires standing and walking for the majority of each shift in a busy restaurant environment.
The employee will regularly:

• Stand and walk continuously throughout the restaurant.
• Carry multiple plates, trays, beverages, and service items safely and efficiently.
• Lift and carry up to 35 pounds.
• Frequently bend, stoop, reach, kneel, twist, and maneuver between tables.
• Repeatedly use hands and arms to carry food, beverages, trays, and service equipment.
• Communicate continuously with guests and coworkers in a busy environment.
• Work evenings, weekends, and holidays as business demands.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.