Summary of Position:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests a good time and a great meal, they will want to return again and again.
Duties & Responsibilities:
§ Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
§ Inform guests of specials and menu changes.
§ Make recommendations you genuinely feel your guests will enjoy.
§ Answer questions about our food, beverages and other restaurant functions and services.
§ Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
§ Deliver food and beverages from kitchen and bar to guests in a timely matter.
§ Perform side work at the start and end of each shift as required by service station assignment.
§ Maintain clean service areas.
§ Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
§ Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
§ Be ready and willing to assist fellow servers as situations arise.
§ Be ready and willing to assist bus person with clearing and resetting tables.
§ Thank guests for their visit and invite them to return.
§ Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
§ Be able to communicate and understand the predominant language(s) of our guests.
§ Must have a basic knowledge of dining room and service procedures and functions.
§ Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
§ Be able to work in a standing position for long periods of time (up to 5 hours).
§ Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.