Job Overview

Front Counter Team Member

Position: Front Counter Team Member
Pay: Starting at $18.00/hour + tips
Shifts: 7:00 AM–1:00 PM or 12:00 PM–7:00 PM

Position Overview

The Front Counter Team Member is responsible for providing friendly, efficient service to our guests while keeping the front counter organized, clean, and fully stocked.

Primary Responsibilities

• Greet and acknowledge guests as they enter
• Take customer orders accurately and efficiently
• Prepare and package orders
• Process cash and credit card transactions
• Answer basic customer questions about the menu
• Maintain a friendly and professional attitude with guests
• Keep the front counter and customer-facing work areas clean and organized

Side Work & Daily Responsibilities

• Restock sodas & drinks
• Restock grab & go refrigerators
• Make and organize pizza boxes
• Restock counter supplies, utensils, napkins, and other service items
• Wash and clean pizza counter tools, containers, utensils, and dishes as needed
• Keep workstations clean throughout the shift
• Complete assigned cleaning checklists
• Complete inventory or stocking checklists as assigned
• Help maintain an organized and properly stocked workspace
• Complete all required opening or closing procedures depending on the scheduled shift

AM Shift — 7:00 AM–1:00 PM

• Arrive on time and ready to begin work at 7:00 AM
• Complete assigned opening procedures
• Serve bagels, pastries, coffee, and other morning items
• Maintain and restock the morning service area
• Transition the counter from breakfast service to pizza service around 11:30 AM
• Continue serving customers and completing assigned side work through the end of the shift

PM Shift — 12:00 PM–7:00 PM

• Arrive on time and ready to begin work at 12:00 PM
• Serve pizza and other menu items throughout the shift
• Maintain and restock the counter, beverage, and grab & go areas
• Complete assigned inventory and cleaning tasks
• Complete all required closing procedures before leaving

Requirements & Qualifications

• NYC DOHMH Food Protection Certificate required . Employees with the required Food Protection Certificate start at a baseline rate of $18.00/hour, which is $1.00 above the applicable minimum wage
• Tips are additional and are part of the overall compensation
• Comfortable handling cash and credit card transactions
• Able to communicate clearly and professionally with customers and coworkers
• Able to work efficiently during busy periods
• Willing to clean, restock, wash equipment, and complete side work as part of the position
• Able to listen to & execute directions from management
• Able to follow checklists, procedures, and food-safety requirements
• Dependability and punctuality are required

Attendance & Punctuality

• Employees are expected to arrive on time and ready to work for every scheduled shift
• This applies equally to both the 7:00 AM opening shift and the 12:00 PM shift
• Reliable attendance is an essential requirement of this position