Guest Experience Lead

Job Overview

Sweet Bean is a Taiwanese coffeeshop and bakery in the South Loop neighborhood of Chicago situated next to the Roosevelt CTA Station. We are focused on serving customers fresh, high quality baked goods and beverages in a welcoming environment.

We are looking for friendly and personable foodies to lead our guest experience. If you love coffee and baked goods, we’d love to hear from you!

Responsibilities:
• Provide excellent customer service, address any customer questions and concerns, and answer phone inquiries, all in an effective and timely manner.
• Demonstrate strong knowledge of coffee, tea, and food items to customers (we'll teach you everything you'll need to know!).
• Check out customers efficiently using POS while packing pastries, baked goods, and other retail products presentably.
• Ensure bakery and retail space is properly stocked; maintain a clean, sanitary, and organized retail shopping environment
• Perform opening, mid, and closing duties as assigned; ensure accuracy of signs and pricing.

Compensation is hourly and based on your experience.

Preferred 1+ years of experience in customer service, but not required. Able to lift 40+ lbs and stand for extended periods of time.