Job Overview

Position Purpose:
Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests in person and by telephone with guest room reservations, dining room reservations, and general inquires with a high level of professional.
Responsibilities/Duties/Functions/Tasks:
Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests while they are onsite. This may include overnight guests, dining guests, event guests, and those who are passing by.
Responsibilities/duties/functions/tasks:

  • Act as main resource of the IOA properties for guests at all times
  • Communicate with guests via e-mail, phone, and in person
  • Assist guests with making dining reservations
  • Assist guests with booking programming activities.
  • Escort guests to room and show them their amenities when checking in
  • Provide tours to guests, if requested
  • Check in and develop relationships with guests
  • Maintain a friendly and accommodating attitude
  • Oversee digital reservations and follow-up with any outstanding questions or action items
  • Answer general inquiries
  • Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
  • Assist guests with issues and complaints with empathy
  • Check in with night auditor/outgoing clerk for pertinent information
  • Review the front desk recaps and front desk log
  • Tidy public spaces and polish, if necessary
  • Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
  • Count, record and reconcile the cash drawer and petty cash
  • Maintain knowledge of current area events, activities, and hours of operation
  • Maintain constant awareness of safety procedures and occupancy rates
  • Attend weekly/monthly meetings
  • Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
  • Other duties, as assigned

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