Host
Lao Sze Chuan Baltimore
3224 St Paul St, Baltimore, MD 21218, USAJob Overview
Duties
- Greet and welcome guests as they arrive at the restaurant
- Escort guests to their assigned tables or seating areas
- Provide menus and inform guests of daily specials or promotions
- Assist guests with any inquiries or requests they may have
- Manage waitlist and reservations, ensuring accurate seating arrangements
- Maintain a clean and organized host/host station
- Collaborate with servers and kitchen staff to ensure smooth dining experience for guests
- Handle guest complaints or concerns in a professional and timely manner
- Assist in coordinating special events or private parties
Requirements
- Previous experience in food service or hospitality preferred
- Strong interpersonal skills and ability to communicate effectively with guests and team members
- Excellent customer service skills, including phone etiquette
- Ability to multitask and work in a fast-paced environment
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays as needed
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the employer.
Summary
As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience. Your core skills in customer service and hospitality will be essential as you greet and seat patrons, manage reservations, and ensure a welcoming atmosphere. With strong communication skills and a focus on guest relations, you will play a vital role in enhancing customer satisfaction and contributing to the overall success of our restaurant. Join us in delivering exceptional service in a vibrant environment.
Job Types: Full-time, Part-time
Pay: $15/hour + Shared Tips Collected From Servers
Expected hours: 15-25 per week
Benefits:
Employee discount
Flexible schedule
Food provided
Paid training
Shift:
Morning Shift Time 10:45 am - 3:45 pm;
Night Shift Time 4 pm - 9 pm(10 pm)
Language: English (Preferred)
Work Location: In person