Server

Job Overview

Provide engaging interaction to guests while managing timely service, quality-assured food and beverages, and ensuring every guest leaves having had an extraordinary experience during their visit. Servers are required to be available to work on weekends. They are also** **expected to be attentive to our guests’ needs at all times and to succeed in making them feel welcome, comfortable, important and relaxed.

Key Accountabilities:

• Adherence to and successful execution of all standards, procedures and protocols described in the Godfrey's Employee Handbook.
• Compliance with company rules and regulations without exception. Always handle yourself in an ethical and professional manner.
• Arrive to work on time and in proper attire. Absences and tardiness should be rare, and always communicated to management as per the handbook policy.
• Adhere to company uniform, grooming and appearance standards.
• Complete all assigned opening, closing and running sidework in a timely and thorough manner.
• Take excellent care of all guests (internal & external), without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products, services and evaluating guest satisfaction.
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Godfrey's brand.
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
• Adhere to directives and complete requested tasks made by managers.
• Pick up shifts for others in your department when possible if the need arises.
• Consistently assist your teammates with their own responsibilities anytime they are busy and you are not.

Core Responsibilities:

• Greeting and interacting with guests, creating an environment that is friendly, positive and down-to-earth while ensuring exceptional customer service at all levels.
• Observe body language, inflection and responses of our guests to gauge their experience with us during their visit.
• Deliver timely results for any requests made by management to help other departments in the restaurant with a positive attitude..
• Operate with awareness of and care for all guests around you, not just those in your assigned position.
• Consistent communication with your teammates and management team to ensure critical information is relayed efficiently as needed. Inform management immediately any time a guest is displeased.
• Always grant guests the right of way ahead of you or other team members.
• Maintaining a clean and tidy appearance in FOH area, ensuring that work environment is clean, organized, safe and healthy.
• Wish guests a fond farewell or provide other salutations as they leave the restaurant.
• Greet guests in a friendly and courteous manner. Opens the door for departing guests when possible.
• Communicate special events/requests to managers and appropriate team members in a timely fashion.
• Properly handle and maintain all equipment.
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner.
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
• Serve customers quickly and efficiently.
• Observe relevant health and safety standards.
• Maintain knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking availability, restaurant address/telephone info, contacts to relay messages, etc.
• Consistently perform opening, closing and running sidework including, but not limited to: cleaning of counter tops and tables, organization of coffee bar, coolers, storage areas, cleaning of storefront windows or doors, regular checking and maintenance of restrooms, etc.
• Explain restaurant concept to guests.
• Accommodate special guest requests as appropriate, involving managers when necessary.
• Thank guests as they leave and invites them to return. Relays guest comments or suggestions to manager on duty and offers to introduce guests to a manager when appropriate.

Physical & Cognitive Requirements:

• Must speak English fluently and be able to write in basic English.
• Available to work flexible hours, including early mornings, weekends, and some holidays. Must be able to work a minimum of 2 Sundays per month.
• Must be able to work well under pressure and be self-motivated.
• Enjoy working in hospitality and ensuring all guests have a very positive customer service experience.
• Must have good organizational, time management and sales skills..
• Must be dependable, reliable and be driven with minimal supervision.
• Must possess a high level of awareness, attention to detail and follow-through.
• Must be both effective and efficient at multi-tasking in pressure situations.
• Good communication skills—both written and verbal
• Must be able to stand for long periods of time and requires lifting, carrying, pulling or pushing of up to approximately 21-50lbs.
• High school diploma or GED preferred, but not required.

Benefits:

• Competitive pay of $2.15/hr + tips and performance-based pay increases.
• Employee discounts.
• Opportunities for rapid advancement and growth within Meeting House complex, a unique and dynamic business environment that includes Godfrey’s bakery café and a boutique hotel.
• After 12 months, one free night per year at the Meeting House boutique hotel and discretionary discounted rates available for family members, based on availability.
• Fleixble schedule
• Matching 401(k) contribution after 5 years employment.