Job Overview

1. Guest Interaction & Service

  • Greet guests promptly and warmly when they arrive.
  • Present menus and explain specials, promotions, or featured items.
  • Answer questions about ingredients, preparation methods, and dietary options.
  • Make recommendations based on guest preferences.
  • Take food and beverage orders carefully and accurately.
  • Input orders into the POS (Point of Sale) system.
  • Customize orders to accommodate dietary restrictions or special requests.
  • Double-check orders before sending them to the kitchen.
  • Deliver food and drinks to the correct table in a timely manner.
  • Ensure presentation meets restaurant standards.
  • Check back with guests to ensure satisfaction and address any issues.
  • Refill drinks and provide additional items (napkins, condiments, etc.).
  • Maintain a friendly, attentive, and professional attitude.
  • Handle complaints calmly and resolve issues quickly.
  • Anticipate guest needs (e.g., offering refills before being asked).
  • Create a welcoming and enjoyable dining atmosphere.
  • Set up tables before guests arrive (silverware, glasses, napkins).
  • Clear tables after guests leave and reset them quickly.
  • Maintain cleanliness of the dining area, including floors and service stations.
  • Follow sanitation and food safety guidelines.
  • Communicate clearly with kitchen staff to ensure orders are correct and timely.
  • Coordinate with hosts/hostesses for seating and table management.
  • Assist coworkers during busy periods.
  • Relay customer feedback to management when needed.
  • Memorize the menu, including ingredients and preparation methods.
  • Suggest add-ons (appetizers, desserts, drinks) to increase sales.
  • Promote specials and high-margin items.
  • Preparing simple drinks or desserts.
  • Handling reservations or takeout orders.
  • Opening/closing duties (restocking supplies, counting cash).
  • Following alcohol service laws (checking IDs).
  • Strong communication and people skills
  • Attention to detail
  • Patience and problem-solving
  • Physical stamina (standing/walking for long hours)
  • Ability to work in a fast-paced environment
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