Job Overview

Customer Satisfaction
Working Well Under Pressure
Time Management
Attention to Detail
As the Shift lead, you'll be the go to person during the shift - the first in line to resolve issues and quick to lend a helping hand where needed
When the manager is not present, you'll be responsible for overseeing team members and ensuring customer satisfaction
Oversee team members and delegate duties to be accomplished during that shift
Train new employees and provide ongoing training to current employees
Interact with guests and provide excellent customer service
Respond to customer complaints
Assist in managing team member schedules
Ensure quality control and assist in inventory management

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