Front Desk Experience Coordinator needed to join the team at our Legendary Axe Throwing Westland location.
The Legendary Axe is Western Wayne County's newest social-tainment venue, opening late February 2022! We offer a one-of-a-kind concept with an amazing food and beverage selection, and interactive entertainment in a unique, upscale themed environment.
Your smiling face will be responsible for greeting and checking in our guests and creating from the start a LEGENDARY - and unforgettable - experience. This is a high energy, detail-oriented position that requires a strong dedication to EXCELLENCE!
- Greet arriving guests at the front desk and check them in for their reservations.
- Read, monitor, and respond to incoming email correspondences or phone calls.
- Provide guests with information regarding frequently asked questions, venue details, and details relating to the axe throwing activity.
- Maintain a sincere, friendly, and helpful demeanor while communicating with guests.
- Drive new business while representing all viable options.
- Responsibly handle confidential information and process payments.
- Problem Solving - Identifies and resolves issues in a time-efficient manner; gathers and analyzes information; develops solutions; uses reason.
- Customer Service - Responds promptly to guest needs; solicits guest feedback to improve service; responds to requests for service and assistance; meets commitments.
- Oral Communication - Speaks clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions.
Our Team of Experience 'Concierges' are responsible for greeting guests as they arrive, checking them into our booking platforms, ensuring they sign waivers, facilitating communication, organization, and execution for regular reservations and special events. You will also answer phone calls and email inquiries from guests, and help plan special events – from team-building exercises, birthday parties, bachelor(ette) parties, and more!
This is a high energy, detail-oriented position that requires top-notch customer service, but it is one of the most rewarding and fun jobs you’ll ever have! So, if this is you, come join the family!!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.