Job Overview

Position Summary:  We are looking for our next customer service representative to spread joy through cake to the Ocala Community. This position will be responsible for helping guests and coordinating with the departments of baking, decorating, and guest services. In addition, this team member will be trained in all aspects of the bakery. This person is a key carrier. Teamwork and guest services are the top priorities. We are seeking someone with varying availability for up to 30 hours per week.
Core Values and Competencies:

  • Servant’s Heart - Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.

  • Keeps the good of the team or guest ahead of personal interests or gain.

  • Displays humility and empathy in interactions with others.

  • Spirit of a Champion - Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.

  • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

  • Operates with a strong sense of urgency and adheres to NBC brand standards.

  • Genuine Connections - Projects warmth, enthusiasm, and optimism that attracts others.

  • Builds positive, productive relationships with all team members.

  • Listens actively and communicates openly, clearly, and respectfully.

Knowledge, Skills, and Abilities:

  • Work collaboratively with all employees in every phase of product, preparation, and guest services.
  • Maintain superior product quality.
  • Maintain the bakery equipment in optimal working condition.
  • Authorize/make charitable contributions.
  • Guest relations and assistance.
  • Monitor email.
  • Monitors inventory.
  • Create and maintain a positive work environment.
  • Uphold the image, brand, and culture.
  • Exceed guests’ expectations
  • Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
  • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
  • Demonstrates strong learning agility, with a passion to grow and excel.

Education, Certifications and Work Experience Requirements:

  • High school diploma or GED; post-secondary education is a plus.
  • 1-3 years of guest-facing experience in a retail, restaurant, or food service environment, preferably in a lead role with progressive managerial responsibilities.
  • Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
  • Excellent grammar and spelling skills.
  • Positive attitude, good communications skills, and an understanding of an ability to implement a team approach in the bakery.
  • Solid understanding of guest services.
  • Cash register skills necessary.

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