Server

Job Overview

Position Overview:
The Server is responsible for greeting and serving food and/or beverages while creating a warm atmosphere for guests and building a culture of teamwork. Must be well organized, able to work in a fast-paced environment, demonstrate effective communication skills and deliver excellent customer service.
Full-Time or Part-Time, Hourly, Non-Exempt
Primary Duties and Responsibilities:
· Provide immediate attention to all guests upon seating, greet warmly and distribute menus if necessary
· Ensure guests have filled water glasses while they decide on order, answer questions and make suggestion
· Take food and/or drink orders; inform cooks about any special instructions
· When serving meal place dishes by course in front of each person; serve from the left of the person
· Check back within first few bites to ensure guest satisfaction; replenish drinks condiments as necessary
· Remove soiled dishes as guests finish, no dirty/empty dishes should be left sitting on the table
· Suggest dessert or after dinner drinks
· Verify accuracy of guest check prior to delivering to table
· Handle all cash and credit cards as applicable from guest charges as prescribed by standard operating procedures
· Keep tables, dining area and server station clean and tidy at all times
· Maintain knowledge of menu items including ingredients, preparation and cooking methods
· Maintain knowledge of draft beer including type, producer, flavor profile, serving portion
· Maintain knowledge of wine menu including types/varietals, producer, flavor profiles and serving portions
· Maintain knowledge of cocktail menu including ingredients, preparation, flavor profiles and serving portions
· Report any complaints to manager as soon as they occur
· Perform side work, and end of shift duties as assigned
· Attend staff meetings as requested
· Perform other duties as assigned by manager
Qualifications:
· High School required, must be at least 18 years old
· 1-year server experience preferred, but not necessary
· All Servers are required to take Learn2Serve Training for Alcohol, Food Handling prior to or within 30 days of employment
· Demonstrated quality verbal and interpersonal communication skills
· Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including evenings and weekends
· Positive attitude, professional manner and appearance in all situations