Job Overview

Jubie's Creamery Team Lead - MUST BE 18 OR OLDER TO APPLY.
Also known as mentors, teachers, adapters, rule enforcers, service gurus, and liaisons


  • Live by Jubie’s Mantra, “Think ice cream? Think Jubie’s!” & become an ambassador for the Jubie's Creamery Brand within the community
  • Accurately and consistently take, input, and fulfill customer orders
  • Become an expert at scooping, twirling, blending, and creating
  • Prepare items for toppings, mix-ins, and other frozen treats
  • Continuously exceed customer expectations
  • Periodically assist in training new Team Members & Team Leads
  • Expertly handle customer and Team Member issues and complaints
  • Manage and stock inventory at specified levels
  • Assist in overseeing day-to-day operations and staff; monitor and prioritize workflow according to checklists
  • Fulfill opening and closing shift duties such as cash drops, running reports, and cash handling
  • Delegate tasks appropriately and in a timely manner according to checklists
  • Become certified as an Ohio Food Handler through ServSafe Level 1 training
  • Work in a fast-paced, always-changing environment


  • Must be 18 or older to apply
  • You will be required to complete a State & Federal background check
  • Be available to work on weekends, late nights, and some holidays
  • Be available to work anywhere from 15 – 35 hours per week with at least 3 available shifts during the weekdays (Mon – Thurs) and 2 available shifts on weekends (Fri – Sun). MUST BE AVAILABLE TO CLOSE.
  • Exemplify an entrepreneurial spirit, creative mindset, & have a passion for ice cream
  • Be able to adapt in unexpected situations
  • Incredibly organized, comfortable with online tools, and able to multi-task effectively
  • Have experience in being a leader and exemplify appropriate leadership skills
  • Promote and consistently maintain a team environment
  • Effectively communicate with customers, team members, peers, and managers
  • Have an eye for detail and aspire to remain busy
  • Follow & enforce all company policies as outlined in the Team Member Handbook and training documents
  • Have the ability to lift up to 40 lbs repeatedly
  • Be efficient and accurate with money and figures


  • A competitive starting pay with the possibility of performance-based raises
  • Tip share with the entire Troy team
  • Opportunities for increased responsibility and job advancement in a growing company
  • A collaborative work environment that is fun, inviting, ever evolving, and open to feedback for improvement
  • An opportunity to invest in a simple IRA retirement plan once company requirements are met
  • Periodic product offerings including an Employee Discount
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