Host

Job Overview

The Hostess is expected to answer/return calls, maintain wait-list using Toast Tables, greet, and seat guests in an upbeat and hospitable manner.

Responsibilities 

• Demonstrate knowledge of Imagine One Hospitality style, practices, culture, teminology, organizational structure, and general philosophy.
• Offer guests of the restaurant a personalized experience.
• Answer phones according to Imagine One Hospitality standards and provide information regarding the restaurant or any other restaurant service.
• Develop a complete working knowledge of the menus, menu ingredients, and what is available for the day.
• Know the server stations, their daily assignments, their personal timing patters and maximum workload capacity
• Maintain a friendly yet unobtrusive manner with all guests when greeting them, seating them, and throughout their dining experience.
• Anticipate guests' needs by constantly scanning the room and picking up cues from facial expression, body language, and demeanor.

Skills 

• Ability to work cohesively and to support unity within the staff. Openness to guests and fellow employees
• Ability to work calmly and effectively under pressure.
• Ability to perform Imagine One Hospitality's steps of service.
• Ability to provide clear and pleasant telephone communication to all callers.
• Ability to follow a checklist
• Ability to take cues from guests' and staff members' behavior and demeanor as to their level of satisfaction or happiness and to address any issues that arise in a proactive manner.
• Understanding and ability to adhere to all Imagine One Hospitality restaurant standards, policies, and procedures.
• Understanding awareness and concern for safety and security and knowledge of how to report any incidents.
• Ability to maintain discretion and confidentiality, including matters relating to guests, staff, the restaurant, and the company.