Job Overview

Position Overview

As a Food Runner, you play a critical role in ensuring our guests have an exceptional dining experience. You are the link between the kitchen and the dining room, responsible for delivering food quickly, accurately, and with a friendly attitude. In our fast-paced restaurant and beer hall, efficiency, communication, and teamwork are essential.

Key Duties & Responsibilities

1. Food Delivery

  • Deliver food from the kitchen to the correct tables promptly.
  • Confirm each dish with the order ticket and with guests upon delivery.
  • Ensure plates are presentable and garnished correctly before leaving the kitchen.
  • Carry multiple plates using proper tray or arm-carrying techniques when necessary.

2. Communication & Teamwork

  • Communicate clearly with servers, kitchen staff, and expo to ensure timely service.
  • Ask if a guest needs additional items (e.g., condiments, utensils).
  • Coordinate with other runners to evenly distribute the workload during peak hours.

3. Guest Interaction

  • Greet guests courteously when delivering food.
  • Answer basic questions about dishes (know common allergens, ingredients).
  • Direct any specific guest requests to the appropriate server or manager.

4. Support Front & Back of House

  • Assist the kitchen staff by returning dirty dishes, ramekins, and trays promptly.
  • Help servers clear dishes, reset tables, and restock service stations.
  • Support bussing and host teams when needed during high-volume times.

5. Cleanliness & Organization

  • Keep the expo area clean and organized at all times.
  • Ensure side stations and runner trays are clean and properly stocked.
  • Follow all sanitation protocols and food safety guidelines.

6. Beer Hall-Specific Duties

  • Navigate safely through large crowds with full trays and plates.
  • Remain aware of events, large parties, and seating arrangements.
  • Familiarize yourself with the beer menu and food pairings to support guest questions or recommendations.

7. Safety & Efficiency

  • Report spills, broken items, or unsafe conditions immediately.
  • Use proper lifting techniques and always be aware of your surroundings.
  • Move quickly but carefully, prioritizing safety and guest comfort.

8. Handling Special Events

  • Assist in setting up and breaking down food stations for large events.
  • Deliver trays and platters to designated party areas.
  • Provide professional and friendly service to event guests.

Best Practices for Success

  • Stay Alert: Keep an eye on tables, food windows, and service needs.
  • Be Proactive: Anticipate what guests or teammates may need before being asked.
  • Stay Cool Under Pressure: Busy times are normal—focus, move efficiently, and stay positive.
  • Know the Menu: Be familiar with our food and beverage offerings to assist with guest questions.
  • Appearance Matters: Maintain a clean uniform and follow grooming standards.
Apply Now