Job Overview

Revised: September 2024
JOB DESCRIPTION
DEPARTMENT: Food & Beverage
POSITION TITLE: Server
The role of Food and Beverage Server at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a safe and efficient working environment. You are responsible for guaranteeing exceptional customer service. As a server you are charged with providing an excellent experience for all members and their guests
Your duties as a server include but are not limited to:
· Respect all members and fellow staff members.

  • Provides professional and courteous service to meet the membership’s needs in various areas of the Club, Banquets and Special Functions.
  • Provide friendly, professional service, maximizing member’s enjoyment of their dining experience.

· Smile and be polite, make eye contact and use member’s name.
· Be presentable and professional
o Uniforms must be worn in member areas of the club when clocked in.
o Keep uniform neat and tidy, be presentable.
o Shoulder length hair or longer must be tied back/up and kept tidy.
· Greet and seat members and their guests. Follow the “table service guide.”
o Be aware of all dining areas of the Club
· Maintain health and safety standards.
· Deliver food and beverages efficiently to members and their guests.
· Have adequate working knowledge of Jonas POS system and navigating menu screens.

  • Make sure sales are calculated correctly, credit cards are processed properly, and cash-out is done to specifications.

· Be aware of, and communicate to guests, any food and bar specials. Have thorough knowledge of menu items, preparation time and techniques.
· Work efficiently with kitchen staff to rectify any problems or mistakes. Communicate with all employees in a precise, polite and effective manner.
· Complete daily tasks assigned by the supervisor on duty or manager.
· Be self- motivated. Ensure the server stations are properly and adequately stocked.
· Handle situations or conflict among members or staff in a calm and confident manner, retaining professionalism at all times.
· Assist in other departments of clubhouse as needed. Other duties as assigned.

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