Job Overview

Site Supervisor – Neighbourly Homes

Location: Saint John, NB
Position Type: Full-Time, 40 hours/week (rotating schedule)
Reports to: Site Manager
Salary: $24/hour

About Neighbourly Homes

Neighbourly Homes is a fully managed transitional housing community developed by 12 Neighbours Community Inc. We provide more than a place to stay — we foster a community where people can reconnect with stability, dignity, and belonging. Our Saint John site is a micro-home courtyard designed to offer low-barrier, wraparound support to individuals exiting homelessness. Relationships, routine, and respect are at the heart of what we do.

About the Role

The Site Supervisor helps bring steady rhythm to life on the courtyard. This full-time role provides direct, on-shift supervision and operational support to ensure each day runs smoothly, safely, and consistently for both staff and residents.
Working under the Site Manager, the Site Supervisor is a calm, relational presence who leads by example during active shifts — coordinating team flow, supporting residents, and responding to day-to-day needs with a grounded, team-first approach. If you’re an experienced frontline worker who thrives on structure, communication, and community care, this is a meaningful opportunity to help lead a truly human-centered housing model.

Key Responsibilities

Shift Leadership & Team Coordination

  • Act as on-site lead during scheduled shifts, maintaining operational flow and staff direction
  • Support shift transitions, ensuring handovers are smooth and timely
  • Provide real-time coaching and guidance to facilitators as needed
  • Lead or support staff debriefs and incident follow-ups during and after challenging situations
  • Ensure accurate documentation, communication, and updates are completed during shifts

Resident Engagement & Community Support

  • Build consistent, trust-based relationships with residents, rooted in respect and healthy boundaries
  • Respond to resident needs and community dynamics with compassion and calm clarity
  • Support resident check-ins, wellness inspections, and community meetings
  • Maintain presence in shared spaces to support a welcoming, respectful community environment

Operational Oversight

  • Ensure site safety, cleanliness, and upkeep throughout each shift
  • Help coordinate coverage when staff are late, absent, or reassigned
  • Monitor compliance with shift structure, rest periods, and overnight premiums in accordance with NB labour law
  • Communicate on-site concerns (facility, behavioral, staffing) promptly to the Site Manager
  • Ensure continuity of systems such as incident reporting, meal coverage, and scheduling tools

Qualifications

  • Minimum 3 years of experience in housing, shelter systems, or community-based frontline work
  • Experience supervising, coaching, or leading staff in a shift-based environment
  • Strong organizational skills and ability to manage competing priorities in real time
  • Skilled communicator with a calm, respectful leadership style
  • Familiarity with housing-first, harm reduction, or low-barrier models is an asset
  • Must pass a criminal record and vulnerable sector check
  • Reliable transportation is required for shift coverage and emergencies

Certifications

Applicants must have, or be able to obtain prior to employment:

  • Workplace Standard First Aid & CPR (16-hour course)
  • Clear Criminal Record Check
  • Clear Vulnerable Sector Check (including Social Development clearance)

The following are considered strong assets and may be supported through training if not yet held:

  • Naloxone / Opioid Overdose Response Training
  • Mental Health First Aid
  • ASIST (Applied Suicide Intervention Skills Training)
  • Non-Violent Crisis Intervention (NVCI)
  • Trauma-Informed Practice Training

Working Conditions

  • Full-time, 40 hours/week on a rotating schedule, including day, evening, overnight, weekend, and holiday shifts
  • Must be available to respond to on-site needs during assigned shifts
  • Overnight hours (12 AM – 8 AM) are eligible for a $2.26/hour premium under NB labour law
  • Participation in all-staff meetings, debriefs, and training sessions is required

The role involves:

  • Supporting individuals with complex needs, including those under the influence or experiencing mental health symptoms
  • Navigating conversations that may involve trauma
  • Responding to multiple priorities during busy shifts
  • Celebrating moments of progress with residents, however small
Apply Now