Job Overview

Revised: September 2024
JOB DESCRIPTION
DEPARTMENT: Food & Beverage
POSITION TITLE: Supervisor
The role of Food and Beverage Supervisor at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a safe and efficient working environment for all staff. You are responsible for guaranteeing exceptional customer service and encouraging a strong work ethic. As a supervisor you are charged with ensuring all staff performs to the best of their abilities and that our high level of standards are always upheld.
Your duties as a supervisor include but are not limited to:
· Assisting in the training of new staff.
· Oversee all FOH operations (restaurant and banquet).
· Serving members and their guests.
· Finding appropriate replacement staff when staff members call in sick or in case of emergency.
· Assigning dining rooms and sections appropriately.
· Follow function notices and ensure proper set-up of banquet rooms.
· Monitor staff performance, do staff evaluations, communicate with staff areas in need of improvement.
· Maintain health and safety standards.
· Attend Supervisor meetings.
· Assisting with inquiries or complaints.
· Have adequate working knowledge of Jonas POS system and navigating menu screens. Have thorough knowledge of menu items, preparation time and techniques.
· Correct daily chits – make sure signatures and account #’s are correct, items charged correctly.
· Ensure a cleanly working environment by assigning duties as see fit
· Greet and seat members and their guests.
· Ensure that all members are enjoying their meals and that their visit is pleasurable. Provide feedback on service to staff. Maintain quality.
· Ensure servers are providing proper service of food and beverage in a friendly manner. Encourage a positive attitude among staff.
· Observe all dining areas and be aware how service is progressing. Ensure all rooms are running smoothly and adjust sections if necessary.
· Work efficiently with kitchen staff to rectify any problems or mistakes. Communicate with all employees in a precise, polite and effective manner.
· Handle situations or conflict among members or staff in a calm and confident manner, retaining professionalism at all times.
· Assist in other departments of clubhouse as needed. Other duties as assigned.

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