Claudine FOH Team Member
Claudine Kitchen & Bakeshop
19953 Rinaldi St, Porter Ranch, CA 91326, USAJob Overview
Claudine Kitchen and Bakeshop (the Company) is committed to providing superior quality and unparalleled customer service in all aspects of our business. We believe each employee contributes to the success and growth of our Company.
JOB SUMMARY: As the first point of contact, Front of House Staff play a vital role in providing a positive experience for guests. FOH Staff perform essential functions including taking customer orders, operating the cash register, serving menu items, preparing beverages, bussing dishes, restocking and cleaning tables. This is a non-exempt, hourly position. The primary responsibilities and duties are outlined below. These may vary based on the General Manager’s observations and direction. The Company reserves the right to add or change duties at any time.
FRONT OF HOUSE STAFF DUTIES AND RESPONSIBILITIES
A. Service - 80% of Time
1. Greets customers
2. Presents restaurant menus and helps customers select food and beverages
3. Assists customers by providing information, answering questions and resolving complaints
4. Takes customer orders in person and over the phone
5. Receives and processes payment by cash, check, credit cards, vouchers, or automatic debits
6. Issues receipts, refunds, credits, or change to customer
7. Communicates orders with the kitchen staff
8. Collaborates with other restaurant servers, kitchen and bakery staff
9. Prepares beverages as assigned
10. Serves food and beverages to customers
11. Counts money in cash drawers at the start of shift, verifies amounts are correct and that adequate change is available
12. Calculates total payments received during time period and reconciles this with total sales
B. Cleaning and Maintenance - 20% of Time
1. Busses tables
2. Maintains a clean and orderly check out area
3. Prepares restaurant tables with special attention to sanitation and order
4. Performs cleaning tasks as assigned following established health and safety procedures
5. Keeps supplies consistently stocked, especially customer items at beverage stations and tables
SKILL, KNOWLEDGE AND ABILITY REQUIREMENTS
Excellent interpersonal skills which reflect an enthusiastic, positive demeanor
Excellent verbal and written communication skills
Demonstrated problem solving skills
Demonstrated skill in being resourceful and efficient
Exceptional time management skills including organizing and prioritizing on a continual basis
Skill in diffusing situations before escalation and assisting with conflict resolution when it arises
Skill in responding to redirection from management in a positive, constructive manner
Working knowledge of the hospitality industry
General knowledge of customer service concepts and responding with a sense of immediacy
Knowledge of how to promote a polite, friendly attitude and social perceptiveness
Ability to contribute to a team in order to consistently meet high standards of service
Ability write in a clear and concise manner
Ability to initiate and work without constant direct supervision
Ability to establish and maintain strong, positive internal and external working relationships
Ability to interact with people on all levels in a respectful and considerate manner
Ability to be dependable, responsive, reliable, truthful and accountable
Ability to manage challenging situations with tact and diplomacy
Ability to perform additional duties as requested
ADDITIONAL QUALIFICATIONS
Food Handler Certificate Required
High school diploma Preferred
POS proficiency Preferred
Computational math proficiency Required
Restaurant server experience Preferred
Computer, data entry and associated software proficiency Preferred
PHYSICAL REQUIREMENTS
The FOH team member is constantly required to walk and stand during the workday. The FOH team member
is required to use his/her hands to operate the computer and cash register, accept payments, make change,
carry and serve food and beverages, bus dishes and clean tables. Lifting, pushing, pulling and/or moving is
frequent. Specific vision abilities required by this position include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust and focus. Specific physical abilities and the degree of
frequency are:
Ability to stand for extended periods of time while working (continuous)
Ability to walk for extended periods of time while working (continuous)
Ability to lift 40 lbs (moderate to frequent)
Ability to use hands to grasp, carry, handle or feel (frequent and continuous)
Ability to balance, stoop, kneel, bend, twist, squat and crouch (moderate to frequent)
Ability to climb and lift items (occasionally)
COGNITIVE REQUIREMENTS
While performing the duties of this job, the FOH team member is required to perform the following
mental/cognitive functions, the frequency of which is estimated in parenthesis:
Communicate including hearing, writing and speaking (continuous)
Interpret written or verbal instructions (frequent and continuous)
Concentrate, focus, memorize and recall (continuous)
Reason, analyze and organize (continuous)
Determine, identify, recognize, perceive and understand (continuous)
Independently problem solve (continuous)
Interpret written data, e.g. text and numeric (frequent and continuous)
Formulate logical, objective conclusions; recognize alternatives (frequent and continuous)
Multi-task and work under pressure with interruptions or distractions (frequent and continuous)
Compile, collect and inspect (frequent and continuous)
Summarize or respond (frequent and continuous)
Generate written work product by set deadlines (moderate to frequent)
Compute (frequent)
CERTIFICATION OF EMPLOYEE
I have read this job description, been allowed to ask questions and received answers. I fully understand this job description and understand it may be revised at the sole discretion of the Company. My signature below indicates I am qualified for the position described and that I can perform the essential functions of the position with or without reasonable accommodations. I understand that if I misrepresent, falsify or omit any information related to this job description, it may result in denial of employment or my immediate dismissal from employment.