Job Overview

A Host, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

Responsibilities

  • Greeting customers as they walk into the restaurant
  • Helping guests with reservations and guiding them to their table
  • Giving guests accurate wait time estimates and seating them in the waiting area
  • Providing customers with menus and answering any initial questions they may have
  • Optimizing seating at different tables to ensure even workload for wait staff
  • Answering phones and scheduling reservations with large parties
  • Taking Carry-out and delivery orders

Skills

  • Prior customer service experience in the hospitality industry
  • Good communication skills and phone etiquette
  • Positive attitude and interpersonal skills
  • Ability and willingness to collaborate
  • Flexibility when working alternating shifts
  • Comfortable working in a fast-paced environment
  • Ability to stand for long periods of time
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