Job Overview

KEY RESPONSIBILITIES:

  • Hold the guest as the most important priority at all times; tact, good manners, mature judgement should be used in all guest interactions
  • Enthusiastically greet the guest as they walk through the door, making eye contact and smiling
  • Take the order listening closely to ensure every order is filled promptly and accurately, educating guests on products offered and using suggestive selling when appropriate
  • Ensure orders are entered in the POS system accurately
  • Operate the cash register and collect payment from the guest
  • Deliver the order to our guests, ensuring accuracy by repeating the order detail to the guests
  • Thank the guest and invite to return again
  • Answer telephones, responding to guest inquiries and assisting with take out orders
  • Communicate guest feedback to restaurant management
  • Resolve guest concerns politely and quietly, with respect and a sense of urgency
  • Understand in-store marketing promotions
  • Execute new product rollouts including selling to guests and product execution
  • Utilize cash control procedures
  • Assist with routine restaurant cleaning responsibilities, including cleaning the cashier area and table bussing
  • Other duties as assigned

QUALIFICATIONS/SKILLS:

  • Must be friendly and guest service oriented
  • Ability to communicate effectively
  • Ability to use a Point of Sale system
  • Must be able to work in a fast-paced environment and have a sense of urgency
  • Ability to work as a team-player

EDUCATION AND/OR EXPERIENCE:

  • This position does not have any specific education or experience requirements

ESSENTIAL PHYSICAL FUNCTIONS:

  • Ability to stand/walk for 8 hours per day.
  • Must be able to lift and carry up to 30 lbs.
  • Will frequently reach, bend, lift, carry, stoop, fine manipulation throughout the shift.
  • Must be able to work in both warm and cool environments, indoors and outdoors.
  • Must be able to tolerate higher levels of noise from restaurant machinery, music, and customers.
  • Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, and seafood.

UNIFORM:

  • Employees are expected to present themselves in a neat, clean, professional manner. This includes wearing a clean uniform, good personal hygiene, clean well-trimmed nails, and no gum chewing while on duty.
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