Job Overview

RESPONSIBILITIES

  • Greet guests promptly and provide friendly, professional service.
  • Accurately enter food and beverage orders into the POS system and confirm order details.
  • Process cash, credit/debit cards, gift cards, and other approved payments.
  • Follow cash-handling, register, discount, refund, and drawer accountability procedures.
  • Answer menu questions and communicate modifications, special requests, and allergy information appropriately.
  • Assist with packaging takeout and delivery orders and ensure orders are complete before handoff.
  • Maintain a clean, organized register, counter, dining room, beverage station, and other guest areas.
  • Restock front-of-house supplies and complete assigned opening, closing, and side work duties.
  • Follow food safety, sanitation, handwashing, workplace safety, attendance, appearance, and conduct standards.
  • Work cooperatively with kitchen, front-of-house, and management team members; involve a manager in guest concerns when appropriate.
  • Perform other reasonable duties as assigned based on restaurant needs.

SKILLS

  • Restaurant, retail, cashier, or customer service experience preferred but not required.
  • Basic math skills and the ability to learn the restaurant POS system and cash-handling procedures.
  • Strong communication, teamwork, reliability, punctuality, order accuracy, and a sense of urgency.
  • Ability to remain professional, organized, and guest-focused during busy periods.

PHYSICAL & SCHEDULE REQUIREMENTS

  • Must be able to perform the essential functions of the position, with or without reasonable accommodation.
  • Duties may require prolonged standing or walking; bending, reaching, twisting, and repetitive hand movements; and lifting/carrying restaurant supplies. May work around hot food or equipment, cleaning products, and wet or slippery surfaces.
  • Availability may include days, evenings, weekends, holidays, and opening or closing shifts.

Additional wages may be provided though Tip Pooling

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